MUGESHKUMAR P
BRANCH BANKING OFFICER
CHENNAI
Summary
Trustworthy Branch Banking Officer with four years of hands-on experience and a strong commitment to excellence. Self-motivated professional consistently delivering first-class results while meeting stringent targets and deadlines. Detail-oriented Relationship Officer skilled in making critical decisions, managing timelines, and conducting comprehensive team reviews. Expertise in analysis and quantitative problem-solving drives dedication to fostering company growth and continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
DEPUTY MANAGER- CUSTOMER EXPERIENCE EXECUTIVE
HDFC BANK LIMITED
09.2024 - Current
- To ensure adherence to basic operational functions viz timely opening of branch,ensure TAT of account opening, reconciliation of cash and security items
- To ensure customer requests are satisfactorily closed within TAT and ensure the customer grievances are resolved and closed on time
- To ensure first time right in account opening process and customer request prescribed by banking guidelines
- To achieve excellence in branch sales and branch operations parameters to increase branch scorecard
- To ensure the transaction are carried out as per stipulated guidelines and in an error free and compliant manner
- To achieve the month on month target by focusing cross selling of bank products and third party products like LI,GI, Retail Asset and credit card etc , generate the required number and to ensure to complete the revenue target
- To ensure branch operations are in such a manner such that branch achieves high rating during audit
ASSISTANT MANAGER-BRANCH RELATIONSHIP OFFICER
AXIS BANK LIMITED
09.2021 - 09.2024
- Collaborated with clients to create tailored development plans, providing detailed Products and Service options to Maximise customer trust and satisfaction.
- Built and maintained existing customer relationships,acting as a trusted advisor to deliver innovative solutions and excellent service.
- Utilised exceptional communication skills to liaise with clients via phone, email and face-to-face to provide expert advice and guidance.
- Identified opportunities for growth, expansion and sales by conducting market research
- Performing day by day banking operations which includes Reconciliation of internal branch accounts , Customer transactions and verification of customer transactions and security stocks available in the branch
Education
BE - MECHANICAL ENGINEERING
SRM EASWARI ENGINEERING COLLEGE
Chennai,India04.2018
HIGHER SECONDARY EDUCATION - BIO MATHS
S R V BOYS HIGHER SECONDARY SCHOOL
NAMAKKAL,INDIA05.2014
SSLC -
RAHAMANIA MATRICULATION HIGHER SECONDARY SCHOOL
RAMANATHAPURAM,INDIA04.2012
Skills
Customer Relationship Management
Certification
BEP -Three Months Certification Programme results in gained knowledge of various aspects of banking operations and involving the process about cross selling of banking products.
Additional Information
Involves in Social Development Activities as a Member of Rotract Club Since My College days which includes Visiting of Old Age homes and Plantation of trees etc which improves my team management ability to do the tasks in prescribed manner and within the timelines
Interests
Participating in Social activities, Playing Volleyball, Travelling and explore the new things around us
ABOUT MY FAMILY
- FATHER NAME : PALANIVEL(EX-SERVICEMEN)
- MOTHER NAME : MANJULA (HOMEMAKER)
- BROTHER NAME : KARTHICK P (WORKING AS A DEFENCE PERSONNEL IN CISF )
- PERMANENT ADDRESS :1-44 SUDALAI OORANI PAATHAI,MUDUKULATHUR, RAMANATHAPURAM 623704
- MARITAL STATUS: SINGLE
Summary
I hereby confirm that all the details furnished above are authentic and accurate to best of my belief.
DATE:
PLACE:
Timeline
DEPUTY MANAGER- CUSTOMER EXPERIENCE EXECUTIVE
HDFC BANK LIMITED
09.2024 - Current
ASSISTANT MANAGER-BRANCH RELATIONSHIP OFFICER
AXIS BANK LIMITED
09.2021 - 09.2024
BE - MECHANICAL ENGINEERING
SRM EASWARI ENGINEERING COLLEGE
HIGHER SECONDARY EDUCATION - BIO MATHS
S R V BOYS HIGHER SECONDARY SCHOOL
SSLC -
RAHAMANIA MATRICULATION HIGHER SECONDARY SCHOOL
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