Muhammed Ijas S
Assistant Manager, Customer Solutions
Bangalore
Summary
11+ years crafting seamless supply chains from purchase orders to customer smiles. Proven leader in P2P & Q2C processes, driving efficiency, optimizing costs, and fostering collaborative teams. Passionate about mentoring and achieving organizational goals. Seeking a challenging role to leverage expertise and inspire team success.
Key Skills: SAP SD & MM | Q2C & P2P | Team Handling | Continuous Improvement | Customer Handling | Performance Management | Strategy and Design Thinking | Project Management | Change Management |
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Asst. Manager - Customer Solutions, GISCE
TE Connectivity Services India Pvt Ltd
Bangalore
02.2022 - Current
- Proactively identified and evaluated new business opportunities aligned with team strengths and capabilities, resulting in approximately 1680 hours of additional activities Annually
- Led data-driven CI initiatives, analyzing process inefficiencies and implementing workflow improvements. Resulted in 12% collective productivity surge, empowered individual efficiency, and elevated work quality standards.
- Architected and implemented strategic plans to empower individual and team growth, fostering synergy that propelled team efficiency and motivation, securing consistent goal achievement, , fostering 15% increase in team efficiency and employee engagement.
- Successfully identified high potential employees and provided them with exposure to senior leadership opportunities, giving them glimpse into the bigger picture and fostering strategic thinking skills.
- Cultivated a culture of continuous learning by initiating collaborative training programs, equipping employees with essential skills, boosting motivation and engagement. Resulting in 10% efficiency increase in team.
- Empowered employees to achieve their career aspirations by actively listening to their interests and designing development plans that leveraged their strengths and fueled their potential for team's benefit.
- Spearheaded proactive retention strategy, slashing attrition to 2%, by Identifying employee passions and connecting them to tailored skill-building programs within the company, empowering them to reach their full potential within the organization.
- Identified areas for improvement through joint operational evaluations with team leaders, promptly extending support to bridge resource gaps and optimize processes, securing business requirement fulfillment.
- Streamlined Customer Master Transfers within the system through collaborative projects with CSRs, Warehouse, and Planners, ensuring a seamless transition to the new system.
- Bridged the gap between theoretical knowledge and practical application through a collaborative CSR training program for the New Sales Office, ensuring mastery of processes, service level agreements, and customer profiling
Team Lead– Customer Solutions, GISCE
TE Connectivity Services India Pvt Ltd
Bangalore
04.2019 - 01.2021
- Leveraged my expertise in the Quote-to-Cash domain to guide and empower a talented team of 13 within Global Integrated Customer Service Excellence, achieving consistent improvements in efficiency and customer satisfaction.
- Facilitated dynamic daily PIMs, actively engaging the team in goal setting, performance feedback, and collaborative problem-solving for continuous process improvement.
- Developed a comprehensive reporting system to deliver insightful monthly presentations and reports, encompassing team status, performance benchmarks, efficiency improvements, and actionable insights for stakeholders.
- Blended technical expertise with a customer-centric approach to resolve escalated issues, leveraging RCA to pinpoint root causes and deliver solutions that not only addressed immediate concerns but also prevented future recurrence.
- Empowered individuals to unlock their full potential through personalized guidance and mentorship, witnessing a collective surge in team performance while nurturing individual career growth.
- Cultivated a culture of continuous improvement by actively engaging in monthly one-on-one discussions, providing data-driven feedback and actionable insights to empower individuals and elevate team performance.
- Forged collaborative partnerships with team leaders across departments, analyzing the impact of operations on business requirements, proactively offering support to ensure seamless alignment and goal achievement.
- Adapted to evolving requirements and confidently navigated change management efforts during transactional task ramp-up, providing expert setup guidance and ensuring seamless integration into existing workflows.
- Bridged knowledge gaps and facilitated expertise transfer through hands-on setup support, ensuring teams confidently embraced new transactional processes and achieved optimal performance.
Senior Associate - Customer Solutions, GISCE
TE Connectivity Services India Pvt Ltd
Bangalore
10.2015 - 03.2019
- Worked as an Order Management Associate in Integrated Customer Solutions in Organization’s Industrial and Commercial Transportations BU
- Managed the entire Quote-to-Cash cycle for customer solutions, encompassing quoting, order fulfillment, invoicing, and collections, ensuring seamless transactions and optimal customer satisfaction.
- Provided expert support across the Quote-to-Cash spectrum, streamlining processes, resolving customer inquiries, and exceeding revenue targets through efficient order and cash flow management.
- Leveraged analytical problem-solving skills to effectively address customer queries related to orders, diagnosing root causes, and crafting optimal solutions based on order details and specific customer needs.
- Identified and corrected order-related errors through meticulous analysis, preventing customer dissatisfaction and saving the company in potential revenue losses.
- Adapted to evolving requirements and confidently navigated change management efforts during transactional task ramp-up, providing expert setup guidance and ensuring seamless integration into existing workflows.
- Bridged knowledge gaps and facilitated expertise transfer through hands-on setup support, ensuring teams confidently embraced new transactional processes and achieved optimal performance.
Sr. Executive - Buyer, Global Procurement Solution
Infosys BPO Ltd
Bangalore
07.2012 - 10.2015
- Worked as a BUYER with a leading telecom client located in United States, in its Global Procurement Operations sector, handling the Source to Pay and Procure to Pay operations during the span of more than 3 years
- Also, analyzing and finding the right source to buy/procure the materials for the Engineers/Customers
- Creating Purchase Orders: for the Construction Managers and Engineers to meet their requirements using SAP
- Order Management: Making necessary amendments/changes on the orders placed as required
- Customer Service: Handling customers’ queries via Email or Calls and providing the best available solutions to them by analyzing the problems or issues related to the Orders placed
- Streamlined the onboarding of new transactional tasks, providing comprehensive setup support, ensuring adherence to best practices, and optimizing efficiency for a seamless transition.
Education
BBA -
AJK College of Arts And Science
Coimbatore, Tamil Nadu 01.2009 - 04.2012
Higher Secondary Course -
Assisi E.M.H.S.S
Palakkad, Kerala 06.2007 - 05.2009
Secondary School Leaving Certificate (SSLC) -
P M G H S S
Palakkad, Kerala 06.2006 - 05.2007
Personal Information
Fathers' Name: Sunnajan M Y
Date of Birth: 11th October 1991
Marital Status: Separated
Native: Indian
Languages Known: English, Malayalam, Hindi, Tamil, Kannada
Disclaimer
I (Muhammed Ijas S) hereby declare that the information given above is true to my belief and knowledge.
Timeline
Asst. Manager - Customer Solutions, GISCE
TE Connectivity Services India Pvt Ltd
02.2022 - Current
Team Lead– Customer Solutions, GISCE
TE Connectivity Services India Pvt Ltd
04.2019 - 01.2021
Senior Associate - Customer Solutions, GISCE
TE Connectivity Services India Pvt Ltd
10.2015 - 03.2019
Sr. Executive - Buyer, Global Procurement Solution
Infosys BPO Ltd
07.2012 - 10.2015
BBA -
AJK College of Arts And Science
01.2009 - 04.2012
Higher Secondary Course -
Assisi E.M.H.S.S
06.2007 - 05.2009
Secondary School Leaving Certificate (SSLC) -
P M G H S S
06.2006 - 05.2007