Mukeem Ahmad
Branch Sales Manager
Greater Noida
Summary
Dynamic Branch Sales Manager with ICICI Bank, adept at driving revenue growth through innovative sales strategies and exceptional customer service. Proven leadership in team development and critical thinking, achieving significant sales increases while ensuring compliance with EDD and KYC standards. Committed to fostering a collaborative environment that enhances performance and client satisfaction.
Overview
3
3
years of professional experience
Work History
Branch Sales Manager
ICICI Bank
10.2024 - 09.2025
- Resolved customer complaints to maintain high level of satisfaction.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
- Ensuring EDD & KYC Compliance
- Achieving Revenue Targets
- Acquiring new wealthy customers and maintaining relationships with key clients.
Deputy Manager I
ICICI Bank
04.2024 - 10.2024
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- BOD/EOD
- Voucher Checking
- Customer Handling
- Audit Handling
- Inventory Management
Assistant Manager II
ICICI Bank
06.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
MBA - Marketing & Operations
G.L Bajaj Institute of Management & Research
Greater Noida, India 04.2001 -
Bachelor of Arts - Economics
Galgotias University
Greater Noida, India 04.2001 -
Skills
Sales tracking
Team development
Team training and development
Increasing sales
Verifying KYC Documents
Power BI
Product Knowledge
Teamwork
Leadership
EDD (Enchanced Due Diligence)
Critical Thinking
Timeline
Branch Sales Manager
ICICI Bank
10.2024 - 09.2025
Deputy Manager I
ICICI Bank
04.2024 - 10.2024
Assistant Manager II
ICICI Bank
06.2022 - 04.2024
MBA - Marketing & Operations
G.L Bajaj Institute of Management & Research
04.2001 -
Bachelor of Arts - Economics
Galgotias University
04.2001 -