Mumtaj Ahmad
Dumka
Summary
Diligent and dedicated Employee with 7+years of experience in the Banking industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager
Axis Bank Ltd
05.2022 - Current
- Branch Relationship Officer ( BRO), I used to Manages portfolio of 270 customers. Book size of Rs 7Cr.
- I increased new customer relationship within local community and I manage to add 30% of incremental values in my portfolio every quarter.
- I monitored daily operations and ensured compliance with company policies and regulations.
- Digital Banking like instant Pl, BL, Od against FD, Quick OD.
- CRM ( Customer Relationship Management Tool), Where I used enter 10 Customers lead out of which 7 are in Follow up & 3 Leads are Business converted on a daily basis.
Senior Officer
Esaf Small Finance Bank Ltd
10.2019 - 05.2022
- Branch Operation Manager ( BOM), I used to ensured smooth operation work in branch.
- Proper opening of accounts after due diligence ( Kyc Check) & physical form checked.
- Achieving the revenue targets as fixed by the branch on daily morning meeting.
- Ensuring team members I.e Teller & operation officer achieves their daily targets.
- Proper handling of complaints and resolved the complaints within Tat.
- Ensure Ftr ( First time right) & Csr ( Customer Service Request) to be closed within Tat.
- Attending of all audit reports.
- Time opening & Closure of Branch I.e BOD & EOD.
Junior Officer
Lakshmi Vilas Bank Ltd
08.2018 - 10.2019
- Teller - Handling cash transactions like cash deposits & withdrawals.
- Handling non cash transactions like Neft, Rtgs, Fund transfer, DD.
- Handling CMS ( Cash Management Services)
- Reporting larger cash transactions and maintaining file.
- Monthly Reporting of counterfeit notes and maintaining file.
- Cross sell products like Li, Gi, Mf, loans.
Assistant Manager
Hdfc Bank Ltd
10.2014 - 09.2017
- May I Help You Desk ( Welcome Desk), I used to manage Walkin customer inside the branch.
- Handling Tatkal kits effectively.
- Daily reconciliation of Tatkal kits.
- Custodian of ATM's Pins.
- I used handle all deliverables registers.
- I used to solve customer's inquiries like Mobile Number Change request, Address change request, Bank Account transfer, applying of new ATM/Cheque, Blocking of SMS alerts/ Cheque.
- I used to do all cheques clearance.
- Selling Bank products to our existing/ New customers.
- Opening of Casa, Casa deepening.
Education
Bachelor In Computer Application - Computer And Information Systems Security
Nips School Of Management
Kolkata 12.2011
12th - Science Education
Cnd College
Bihar05.2008
10th - Science, English, Hindi & Computer
Carmel Convent School
Madhupur ( Jharkhand)05.2006
Skills
- Sound Skills in Sales
- Sales Strategies
Certification
Irda & Nism
Timeline
Deputy Manager
Axis Bank Ltd
05.2022 - Current
Senior Officer
Esaf Small Finance Bank Ltd
10.2019 - 05.2022
Junior Officer
Lakshmi Vilas Bank Ltd
08.2018 - 10.2019
Assistant Manager
Hdfc Bank Ltd
10.2014 - 09.2017
Bachelor In Computer Application - Computer And Information Systems Security
Nips School Of Management
12th - Science Education
Cnd College
10th - Science, English, Hindi & Computer
Carmel Convent School
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