Munish Sharda

Summary

Dynamic and results-driven retail professional with a strong passion for delivering exceptional customer service and driving sales growth. Proven ability to create engaging shopping experiences that foster customer loyalty and satisfaction. Eager to leverage extensive knowledge of retail operations and merchandising strategies in a full-time position, contributing to team success and organizational goals. Committed to continuous improvement and adaptability in the evolving retail landscape.

Overview

17

years of professional experience

2

MBA (Master of Business Administration)

1

Certificate in computer applications

Work History

Retail Sales Officer

Aditya Birla Fashion and Retail Ltd.

06.2024 - 11.2025

In charge of Van Heusen UpperNorth MBOs, SIS counters, and LFS stores (J&K, Haryana, Punjab, and Chandigarh & H.P).
Working directly with dealers of upper north with 31 dealers and 42 counters.
Working with retailer order updating, treasury sale, buying planning and collection working.
Shop-in-shop (SIS) counters& LFS counters - management of staff, stock shortages, targets and treasury sales approx. 45,000 sqm.
Working on Primary, Secondary and treasury stock management by categories.
Coordinating with Dealers for orders, replenishment, Planning and monthly booking.
Market visit to find new counters, maintain relations, placement, and coordinate distributor’s team.
Weekly working on Primary, secondary and treasury sales. Counters stock movement, discusses with sales staff on sales, target and slow and fast moves articles.
Managing Staff training programs – VM, KPI, s, Product training and new launch.
Developed and implemented strategic sales initiatives that enhanced revenue growth and improved market share across multiple regions.
Led a high-performing sales team by providing mentorship and training, resulting in improved team performance and customer satisfaction.
Analyzed market trends and competitor strategies to identify opportunities for product positioning and promotional campaigns.
Established strong relationships with key customers, increasing client retention and driving repeat business through exceptional service and support.
Based on the role of a Sales & Operational Manager with 18 years of experience, here are the tailored resume experience statements:
Streamlined sales processes by implementing data-driven strategies, resulting in improved operational efficiency and enhanced team performance.
Delivered exceptional customer service by actively engaging with clients, resulting in increased customer loyalty and repeat business.
Utilized inventory management systems to accurately track stock levels, ensuring timely replenishment and optimal product availability.
Collaborated with team members to develop promotional displays, enhancing product visibility and driving sales growth during peak seasons.
Trained and mentored new staff on product knowledge and sales techniques, contributing to improved team performance and customer satisfaction.

Deputy Manager

Pepe Jeans India Ltd.

01.2023 - 06.2024

In charge of Pepe Jeans UpperNorth MBOs, SIS counters, and LFS stores (J&K, Haryana, Punjab, and Chandigarh & H.P).
Working with five distributors of Pepe Jeans in the upper north.
Working with distributor order updating, treasury sale, buying planning and collection working.
Shop-in-shop (SIS) counters& LFS counters - management of staff, stock shortages, targets and treasury sales.
Working on Primary, Secondary and treasury stock management by categories.
Coordinating with Dealers for orders, replenishment, and Planning and booking.
Market visit to find new counters, maintain relations, placement, and coordinate distributor’s team.
Weekly working on Primary, secondary and treasury sales. Counters stock movement, discusses with sales staff on sales, target and slow and fast moves articles.

Senior Manager

Jainsons Agencies

08.2021 - 12.2022

In charge of - Jack & Jones, Only, Status Quo, Indian Terrain, Alcis, and Crimsoune Club – UpperNorth MBO’s & SIS counters (J&K, Haryana, Punjab, Chandigarh & H.P)
Shop-in-shop (SIS) counters- management of staff, stock shortages, targets.
Monthly payment working and global count of SOR counters.
Placement of stock at counters in the upper north.
Coordinating with Dealers for orders, replenishment, and payments.
Stock replenishment and sales for warehouse
Market visit for replenishment, placement, and collection
Weekly working with sales staff on replenishment of stock and checking the movement of stock.

Operation Manager

Ess Gee Group

12.2018 - 08.2021

In charge of - Indian Terrain for Upper North MBOs & SIS counters – (J&K, Haryana, Punjab, Chd & H.P)
Dealers’ account reconciliation on a quarter basis and stock check of SIS counters
Manage audits and account payments of the SOR counter and coordinate with Staff.
Coordinating with Dealers for orders, replenishment, and payments.
Coordinate with warehouse and merchandise for Stock replenishment and sales with the company
Weekly sale reports of all accounts
Order and replenishment order weekly basis of SOR counters
Handling Team of CROs (Customer representative officers) in large formats and on key counters.

Area Sales Manager

Kapsons Group

07.2013 - 11.2018

In charge of - Indian Terrain (Upper north MBO, s Channel) and Haddad brands- Levi’s, Nike,Jordan, Converse, and London Fog Pan India distribution channel, and large format store
Independently handles sales, collection, expansion, and reports.
Handle marketing and sales relationships with large format stores, distribution channels, and dealers by coordinating orders, replenishment, and payments.
Supervising and maintaining DSR, Purchase, Stock movement, and KPIs formats of dealers and distributions.
Planning tours and planning executive retailers and distributors booking.
Coordinating with warehouse and merchandise for stock replenishment and sales
Maintain orders and replenishment for large format stores and distributors.

Store Manager

Adi Sports (India) Pvt. Ltd.

Jammu

06.2008 - 06.2013

Master franchise of Adidas
Achieving sales target as per instructions from H.O. on monthly Instructional and by-store sales.
Looking after proper maintenance of store stock and records
Update all reports to H.O. daily.
Maintain all Registers required under commercial establishment Acts I.e., Sales Tax Act.
Giving daily targets to store staff, and motivating achievements.
Briefing on how to achieve store target, new technology or new product in-store, Key performance indicators (KPI), etc. weekly basis.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Completed point of sale opening and closing procedures.
Managed inventory control, cash control, and store opening and closing procedures.

Education

MBA - MBA

Chandigarh University, Mohali, India

12.2020 - 06.2023

Bachelor's Degree - Commerce

Sunrise University, Alwar

06.2012 - 04.2015

Skills

Strategic Sales & Marketing Planning

Effective Business Promotion & Public Relations

Inventory Control & Stock Replenishment

Purchase Planning & Inventory Management

Secondary Sales Strategy & Execution

Retail Store Operations & Team Leadership

Primary & Secondary Sales Forecasting

Operations & Market Expansion Management

Market Analysis & Competitive Intelligence

Team Building & Performance Management

Liaison & Stakeholder Coordination

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

Interests

Reading & listening Books

Going different temples

Discussion on Gods & creation

Timeline

Retail Sales Officer - Aditya Birla Fashion and Retail Ltd.

06.2024 - 11.2025

Deputy Manager - Pepe Jeans India Ltd.

01.2023 - 06.2024

Senior Manager - Jainsons Agencies

08.2021 - 12.2022

Chandigarh University - MBA, MBA

12.2020 - 06.2023

Operation Manager - Ess Gee Group