Murali Krishna Gurram
Product Support Engineer
Bangalore
Summary
Bilingual DevOps Engineer with background designing, testing and implementing infrastructure and applications. Talented performer with over 4.9 years of experience using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Product Support Engineer
Amagi Media labs private limited
Bangalore
04.2022 - Current
- Managed customer relationships by delivering prompt responses to questions.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation and reduce engineering cycle time.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Inspected all machines and equipment and provided necessary repairs.
DevOps Engineer
Centurion software Private limited
Bangalore
01.2020 - 03.2022
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Collaborated with team to determine application requirement specifications.
- Managed testing cycles and coordination of user acceptance testing for software and applications.
- Built automation tools and applications to deploy next-generation platforms.
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
- Automated and implemented system backup and recovery procedures.
Junior Linux System Administrator
centurian software private limited
Bangalore
01.2018 - 12.2019
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
- Resolved trouble tickets to reduce backlog from 20 t0 0.
- Designed disaster recovery systems, enabling continuity in event of power outages.
- Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
- Created and serviced administrator and user accounts on Linux-based systems, managing 10 -15 deployments.
Education
B.tech - Electronics And Communications Engineering
Jawaharlal Nehru Technological University,Kakinada
Vijayawada 09.2010 - 05.2014
Skills
Technical issues analysis
Excellent Communication
Critical Thinking
Planning and Coordination
Hobbies
Playing cricket, caroms, chess.
Reading Books,
Watching movies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Support Engineer
Amagi Media labs private limited
04.2022 - Current
DevOps Engineer
Centurion software Private limited
01.2020 - 03.2022
Junior Linux System Administrator
centurian software private limited
01.2018 - 12.2019
B.tech - Electronics And Communications Engineering
Jawaharlal Nehru Technological University,Kakinada
09.2010 - 05.2014