MUSKAN BABBAR
NEW DELHI
Summary
I am a dynamic professional with a rich background of over 7 years in the Customer Success , Anti-Money Laundering (AML) and Know Your Customer (KYC) industry. Eager to contribute my expertise to a progressive organization that prioritizes integrity and determination. My experience encompasses a broad spectrum of functions including KYC Remediation, Quality Assurance, Global Client Screening, Sanctions, and Client Onboarding, all honed through my role as a Senior Verifier within the banking sector.
My skill set is further enhanced by my proficiency in essential banking applications vital for AML operations, including Google, Factiva, Bloomberg, Finscan, and ID3 verification, as well as CRM. This technical knowledge underscores my comprehensive understanding of compliance technologies. I am known for my unwavering commitment to excellence particularly in conducting thorough spot-checks and maintaining stringent quality control during client due diligence, adeptly managing various risk categories with an acute attention to detail.
I take immense pride in my ability to build and maintain strong global partnerships with Onboarding teams, sales, legal, compliance, regulatory entities, and key stakeholders, fostering seamless banking operations. My adaptability is a hallmark of my career, enabling me to keep pace with technological advancements and effortlessly integrate new systems into my workflow.
Overview
6
6
years of professional experience
Work History
Team Lead
National Australia Bank
12.2022 - 05.2024
- Supporting the business to complete the intimation & closure of the accounts
- Having an eye for details and data accuracy skills
- Supporting functional compliance projects
- Experience in business research/market research
- Working as a customer support in back-end process
- Analysing and providing objective, actionable feedback based on the trend surfaced
- Creating and maintaining process documentation on an ongoing basis
- Also mentoring new recruits to ramp up quickly
- Also creating Exit notice letters for clients with various clauses like Loans
- Professional in finding trends based on audit output and aggregate audit data based on the audit findings using MS-Excel
- Analysing the transactions made and according transferring the amount to the accounts of client
- Making sure that the illegal customers, fraud customer's are being exited effectively
- Cross connecting with onshore and offshore customers
- Involved in roadmapping, release impact review, product ownership and identification
- Closure if debit accounts, credit accounts, visa debit cards, visa credit cards etc
- Proper knowledge of products that needs to be removed or not for the client
- Implementing innovative & improved quality solutions for virtual/hybrid event requirements for APAC region
- Leading a team of Quality Associate (10 members) to manage correct action plan in order to remove process gaps and growth of the company
- Responsible for supervising quality associates- coaching, reporting, maintaining production & utilisation and day to day operations
- Anticipating pitfalls and building backup plan to alleviate blockers related to SLA breach
- Conduct weekly meetings to share business updates within the team
- Responsible for conducting 1:1 sessions, meetings & reviews
- Support BOT testing requirement, Internal Audit, External Audit requests for automation of EBOBS for value transfer
Team Lead (Band 7)
Bank of America
03.2022 - 12.2022
- Real time monitoring of trades include clearing and working with allocations, highlighting and resolving issues that prevent matching in a fast pace environment, to meet strict exchange datelines
- Quick escalation of system and connectivity issues to Tech team, minimising downtime of the clearing process
- Team orientated environment, associates empowered and encouraged to put forward suggestions for the continual enhancement and development of Procedures and Controls
- Strict adherence to documented procedure, task trackers, whilst carrying out all tasks
- Handle internal and external queries, verbal or email, on a timely and accurately
- Effective escalation of issues to management
- Identifying process weaknesses, flagging communication issues to/from clients
- Work closely with internal teams such as the Reconciliation & Control Team and the Client Services Representatives (CSR) Team to resolve suspense trades or position breaks
Associate
Better Mortgage
04.2021 - 03.2022
- Handling daily activities related to Identifying and resolving client issues, Management Reporting, Presentations and VBA, JIRA platforms, Communication with onshore team as well as the foreign clients (third party vendors), Assisting ad hoc projects and answering customer inquiries, follow up with vendor & clients based off SLAs, working in high-yield or leveraged loan financial market
- Activities Includes: Data analysis skills with Advance knowledge of MS Excel, working knowledge of JIRA platforms, Capture bugs & enhancements reported by Clients/Self & work with technology to fix them, assist team member on operations process, Maintaining and reporting Key Performance Indicator (KPI) metrics
- Working on a Pilot project with presentation on reducing the TAT (Turnaround Time) for the whole operations department - saving and simplifying the process and saving a total of 24 hours per week as well giving a good client experience
- - Working with full efficiency with zero error past 7 months
- Software used: Citrix, Ms Excel, JIRA, Front
Chinese language expert & KYC Analyst
Saxo Bank
02.2018 - 03.2021
- Handling the On-Boarding of Private Clients of multiple geographies, AML and KYC Process, Onboarding of Corporate clients, performing periodic review and enhanced due diligence on the clients from all the geographies
- Perform QC checks on Red flagged Industries and filling RAF for the PEPs and SIP Clients, Encourage and support to Onshore and Offshore partners regularly, Assisting the Manager with keeping the backlog groomed, providing separate training session to junior associates after reviewing their deliverables as well as Generating Productivity Matrix, Leave Tracker, Time Sheet on a weekly basis
- Additionally identifying and escalating any suspicious or unusual matters to AML & Line of Business Compliance for further investigation
- Worked closely with the manager on improving the quality of work by introducing new variations to the RAF Form as well the checkpoints, resulting in the reduction of errors on high-risk clients and Industries (PEP)
- Translation of documents (chinese to English)
- Cold calls to onshore clients and working hardcore on correcting and interpretation of documents in chinese language
- Also looking into the live Meetings from china and making the necessary translations as per the requirements
- Tools: CRM, Ms Excel, FinScan, Dow Jones
Education
Bachelor's of Business Administration -
Swami Vivekanand Subharti University
MeerutMasters of Business Administration -
Swami Vivekanand Subharti University
MeerutData Analytics Bootcamp Course -
Udemy
Skills
- High-Risk Account Reviews
- Transactions Monitoring
- Customer Information Analysis
- Data Collection and Analysis
- Risk Assessment Procedures
- Customer Handling
- Documentation Review
- Customer Due Diligence
- Customer Success
- Research Skills
- Microsoft office expertise- advance excel
- Adobe
- CRM
- PEGA
- SIEBEL
- EBOBS
- CITRIX
- JIRA
- FIN-SCAN
- DOW JONES
Languages
English, Hindi
First Language
Chinese (Mandarin)
Intermediate
B1
Timeline
Team Lead
National Australia Bank
12.2022 - 05.2024
Team Lead (Band 7)
Bank of America
03.2022 - 12.2022
Associate
Better Mortgage
04.2021 - 03.2022
Chinese language expert & KYC Analyst
Saxo Bank
02.2018 - 03.2021
Bachelor's of Business Administration -
Swami Vivekanand Subharti University
Masters of Business Administration -
Swami Vivekanand Subharti University
Data Analytics Bootcamp Course -
Udemy