Muskan Chandel

• Act as the Single Point of Contact for over 540 employees in Tech Engineering and Product teams. Also 320 Employees with customer handling teams.
• Drive business-aligned HR strategies in close collaboration with functional heads.
• Manage employee lifecycle processes including onboarding, confirmation, engagement, retention and exit process with documentation.
• Facilitator for weekly, monthly and quarterly reviews
• Played a pivotal role in the DarwinBox HRMS implementation
• Designed and implemented custom HR policies and SOPs
• Advisor to employees, addressing concerns promptly and fairly, as the only point of contact.
• Core member of the Performance Management System (PMS) team
• Partnered with legal and finance teams on IPO documentation
• Contributed to strategic cross-functional initiatives
• Spearheaded engagement initiatives that improved within 6 Months leveraging pulse surveys and action-based feedback.
• Worked alongside CXO to implement agile people practices and deliver data-backed decision-making tools across talent, engagement, and L&D streams.

Reported directly to the Founder & CEO

• Owned and executed end-to-end recruitment and onboarding lifecycle
• Acted as client-facing HR, resolving team escalations
• Handled grievance redressal and conflict resolution
• Designed and delivered POSH training sessions
• Supported the admin function — including office procurement, vendor management, and workspace optimization.
• Collaborated closely with the marketing team on brand campaigns
• Created strategic PowerPoint decks for investor meetings
• Drive CSR department with the founder of company.

• Key contributor in the HRMS transition project from PeopleStrong to SAP SuccessFactors
• Managed ATS and RCM modules
• Served as the Onboarding SPOC for PAN India
• Led the Induction & Orientation process.
• Collaborated with L&D team to align training needs
• Worked closely with Deloitte consultants for project execution, UAT, and go-live readiness, acting as a bridge between internal HR teams and external partners.
• Drive CSR department activities.
• Worked with both white and Blue collar employees.

• Managed end-to-end recruitment lifecycle for multiple departments including job postings, sourcing, screening, interviews, and onboarding.
• Orchestrated the onboarding process and documentation compliance for 500+ employees, ensuring 100% accuracy and audit readiness.
• Served as SPOC for grievance redressal, addressing concerns related to policies, payroll, leaves, and workplace culture.
• Played a key role in NABL accreditation audits (2021 & 2022) by ensuring complete and updated HR documentation; contributed to zero non-conformities.
• Spearheaded the transition of HRMS from ZingHR to HROne, collaborating with IT and vendor teams for smooth data migration and employee training.
• Worked majorly as the SPOC for Customer Service,Sales,Legal and HR Department.
• Launched and facilitated employee engagement initiatives including wellness programs, team-building events, and monthly recognition programs, improving employee satisfaction scores.
• Supported HR leadership in policy formulation, compliance audits, and process standardization.