Mutharasan M
Bengaluru
Summary
Dynamic Logistics & Freight Forwarding Professional with 8.5 years of proven experience coordinating global shipping operations across ocean, air, and land freight. Skilled in export/import documentation, customs clearance, carrier negotiation, and supply chain coordination to ensure efficient and timely cargo movement. Adept at managing end-to-end logistics processes, reducing costs, and ensuring compliance with international trade regulations. Recognized for strong problem-solving, attention to detail, and the ability to deliver high-quality service in fast-paced, deadline-driven environments.
Overview
11
11
years of professional experience
Work History
Senior Ocean Freight Executive
Cargosavvy Pte Ltd
Bengaluru
08.2024 - Current
- Lead end-to-end ocean freight operations, including booking, routing, scheduling, and tracking international shipments.
- Prepare and verify export/import documentation (Bill of Lading, commercial invoices, packing lists, COO, shipping instructions), ensuring compliance with international trade regulations.
- Coordinate with shipping lines, carriers, NVOCCs, and overseas agents to negotiate competitive freight rates and ensure timely delivery.
- Oversee customs clearance processes, ensuring adherence to regulatory requirements while minimizing delays and penalties.
- Provide proactive customer support, shipment visibility, and issue resolution to strengthen client relationships.
- Monitor and analyze freight costs, vendor invoices, and performance metrics, implementing cost-saving and process improvement initiatives.
- Collaborate with internal teams to support supply chain optimization, KPI achievement, and service-level agreements (SLAs).
- Trained and guided junior staff, ensuring operational excellence and compliance with company SOPs.
- Followed up on pending payments and collaborated with the accounts team to ensure timely invoicing and collections.
Process Expert
New Age Software and Solutions
Bengaluru
01.2022 - 07.2024
- Managed and coordinated sea freight shipments, ensuring timely and efficient delivery in alignment with client expectations.
- Prepared and reviewed critical shipping documents, including HBL, MBL, Commercial Invoices, and Packing Lists, executing corrections to meet shipper/agent requirements and ensure accuracy.
- Conducted AES (Automated Export System) filings with precision, maintaining compliance with export regulations and ensuring timely data submission.
- Handled daily account management tasks: receiving, processing, and updating shipment documentation via email and internal systems.
- Responded promptly to client and vendor documentation requests, maintaining high customer satisfaction and responsiveness.
- Played a key role in correcting and updating BLs for LCL shipments, ensuring compliance with international shipping standards.
- Collaborated with carriers and internal teams to resolve BL discrepancies, preventing delays in cargo release.
- Developed and implemented a structured BL correction process, resulting in a 100% reduction in documentation errors.
Process Associate
Logi Software India Pvt Ltd
Bengaluru
11.2016 - 01.2020
- Managed the preparation and verification of LCL and FCL manifests, ensuring accurate documentation and full compliance with international shipping regulations.
- Ensured consistent adherence to global shipping standards and internal SOPs across both LCL and FCL operations.
- Led the Pre-Alert process, enabling proactive coordination with stakeholders and timely communication for incoming shipments.
- Executed the Arrival Freight Report (AFR) process for LCL and FCL with 100% reporting accuracy, expediting customs clearance and cargo release.
- Utilized advanced tracking systems to provide real-time shipment status updates to clients and internal teams.
- Issued and audited Master Bills of Lading (MBLs) for both LCL and FCL shipments, maintaining documentation accuracy and regulatory compliance.
- Collaborated closely with carriers and customs brokers to streamline operations, achieving a 100% reduction in LCL/FCL processing time.
- Enhanced manifest creation procedures, leading to a 100% reduction in documentation errors and shipment discrepancies.
Customer Care Executive
Star Touch India Pvt Ltd
Bengaluru
08.2015 - 10.2016
- Maintained strong customer relationships, ensuring high satisfaction and repeat engagement.
- Consistently met personal targets and contributed to achieving team performance goals.
- Recorded and analyzed customer interactions in the call center database, ensuring data accuracy and actionable insights.
- Identified customer needs, clarified information, researched issues, and provided effective solutions or alternatives.
- Built sustainable client relationships by proactively addressing concerns and going the extra mile to exceed expectations.
- Maintained organized records of all communications to ensure smooth follow-up and service continuity.
Education
Bachelor of Computer Applications -
Himalayan University
Bengaluru, IndiaPUC - undefined
Rural Pre-University College
Bengaluru, IndiaSSLC - undefined
Kamala Nehru Boys High school
Bengaluru, IndiaSkills
- Ocean Freight Operations: LCL & FCL shipment coordination, routing, scheduling, and tracking
- Documentation Management: HBL, MBL, Commercial Invoices, Packing Lists, COO, BL corrections
- Customs & Compliance: AES filings, import/export regulations, international shipping standards
- Carrier & Vendor Management: Shipping line coordination, rate negotiation, carrier performance monitoring
- Supply Chain Coordination: End-to-end logistics, cargo movement optimization, SOP adherence
- Customer Service & Client Relations: Shipment updates, issue resolution, high client satisfaction
- Process Improvement: Documentation error reduction, BL correction processes, operational efficiency
- Tracking & Reporting Tools: Shipment tracking systems, Arrival Freight Report (AFR), logistics dashboards
LANGUAGES
English
Tamil
Kannada
Hindi
Timeline
Senior Ocean Freight Executive
Cargosavvy Pte Ltd
08.2024 - Current
Process Expert
New Age Software and Solutions
01.2022 - 07.2024
Process Associate
Logi Software India Pvt Ltd
11.2016 - 01.2020
Customer Care Executive
Star Touch India Pvt Ltd
08.2015 - 10.2016
PUC - undefined
Rural Pre-University College
SSLC - undefined
Kamala Nehru Boys High school
Bachelor of Computer Applications -
Himalayan University
Team Management
- Initiated continuous improvement ideas and implemented them in the process.
- Prepared MIS Report weekly and circulated to the management.
- Follow up with the team on the various mandatory requirements both on the regulatory and risk front.
Awards
- Received Best Employee Award - New Age Software and Solutions
- Received Spot Award - New Age Software and Solutions
- Received Being Top Appreciation Award - New Age Software and Solutions
- Received Best Employee Award - Logi Software and Solutions
Disclaimer
I do hereby declare that of information and facts stated herein above are true to the best of my knowledge.
Personal Information
- Father's Name: Murugavel S
- Nationality: Indian
- Marital Status: Single
HOBBIES
Cricket, Traveling, Reading professional development books, Fitness training, Cooking or baking
AWARDS
Best Employee Award - Logi Software and Solutions, Spot Award - New Age Software and Solutions, Being the Top Appreciation Award - New Age Software and Solutions, Best Employee Award - New Age Software and Solutions
COURSES
- Logistics Management, Great Learning
- Supply Chain Management, Great Learning
- Freight Forwarding Domain Certified, New Age & L&D