Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Team Management
Awards
Disclaimer
Personal Information
HOBBIES
AWARDS
COURSES
Generic
Mutharasan M

Mutharasan M

Bengaluru

Summary

Dynamic Logistics & Freight Forwarding Professional with 8.5 years of proven experience coordinating global shipping operations across ocean, air, and land freight. Skilled in export/import documentation, customs clearance, carrier negotiation, and supply chain coordination to ensure efficient and timely cargo movement. Adept at managing end-to-end logistics processes, reducing costs, and ensuring compliance with international trade regulations. Recognized for strong problem-solving, attention to detail, and the ability to deliver high-quality service in fast-paced, deadline-driven environments.

Overview

11
11
years of professional experience

Work History

Senior Ocean Freight Executive

Cargosavvy Pte Ltd
Bengaluru
08.2024 - Current
  • Lead end-to-end ocean freight operations, including booking, routing, scheduling, and tracking international shipments.
  • Prepare and verify export/import documentation (Bill of Lading, commercial invoices, packing lists, COO, shipping instructions), ensuring compliance with international trade regulations.
  • Coordinate with shipping lines, carriers, NVOCCs, and overseas agents to negotiate competitive freight rates and ensure timely delivery.
  • Oversee customs clearance processes, ensuring adherence to regulatory requirements while minimizing delays and penalties.
  • Provide proactive customer support, shipment visibility, and issue resolution to strengthen client relationships.
  • Monitor and analyze freight costs, vendor invoices, and performance metrics, implementing cost-saving and process improvement initiatives.
  • Collaborate with internal teams to support supply chain optimization, KPI achievement, and service-level agreements (SLAs).
  • Trained and guided junior staff, ensuring operational excellence and compliance with company SOPs.
  • Followed up on pending payments and collaborated with the accounts team to ensure timely invoicing and collections.

Process Expert

New Age Software and Solutions
Bengaluru
01.2022 - 07.2024
  • Managed and coordinated sea freight shipments, ensuring timely and efficient delivery in alignment with client expectations.
  • Prepared and reviewed critical shipping documents, including HBL, MBL, Commercial Invoices, and Packing Lists, executing corrections to meet shipper/agent requirements and ensure accuracy.
  • Conducted AES (Automated Export System) filings with precision, maintaining compliance with export regulations and ensuring timely data submission.
  • Handled daily account management tasks: receiving, processing, and updating shipment documentation via email and internal systems.
  • Responded promptly to client and vendor documentation requests, maintaining high customer satisfaction and responsiveness.
  • Played a key role in correcting and updating BLs for LCL shipments, ensuring compliance with international shipping standards.
  • Collaborated with carriers and internal teams to resolve BL discrepancies, preventing delays in cargo release.
  • Developed and implemented a structured BL correction process, resulting in a 100% reduction in documentation errors.

Process Associate

Logi Software India Pvt Ltd
Bengaluru
11.2016 - 01.2020
  • Managed the preparation and verification of LCL and FCL manifests, ensuring accurate documentation and full compliance with international shipping regulations.
  • Ensured consistent adherence to global shipping standards and internal SOPs across both LCL and FCL operations.
  • Led the Pre-Alert process, enabling proactive coordination with stakeholders and timely communication for incoming shipments.
  • Executed the Arrival Freight Report (AFR) process for LCL and FCL with 100% reporting accuracy, expediting customs clearance and cargo release.
  • Utilized advanced tracking systems to provide real-time shipment status updates to clients and internal teams.
  • Issued and audited Master Bills of Lading (MBLs) for both LCL and FCL shipments, maintaining documentation accuracy and regulatory compliance.
  • Collaborated closely with carriers and customs brokers to streamline operations, achieving a 100% reduction in LCL/FCL processing time.
  • Enhanced manifest creation procedures, leading to a 100% reduction in documentation errors and shipment discrepancies.

Customer Care Executive

Star Touch India Pvt Ltd
Bengaluru
08.2015 - 10.2016
  • Maintained strong customer relationships, ensuring high satisfaction and repeat engagement.
  • Consistently met personal targets and contributed to achieving team performance goals.
  • Recorded and analyzed customer interactions in the call center database, ensuring data accuracy and actionable insights.
  • Identified customer needs, clarified information, researched issues, and provided effective solutions or alternatives.
  • Built sustainable client relationships by proactively addressing concerns and going the extra mile to exceed expectations.
  • Maintained organized records of all communications to ensure smooth follow-up and service continuity.

Education

Bachelor of Computer Applications -

Himalayan University
Bengaluru, India

PUC - undefined

Rural Pre-University College
Bengaluru, India

SSLC - undefined

Kamala Nehru Boys High school
Bengaluru, India

Skills

  • Ocean Freight Operations: LCL & FCL shipment coordination, routing, scheduling, and tracking
  • Documentation Management: HBL, MBL, Commercial Invoices, Packing Lists, COO, BL corrections
  • Customs & Compliance: AES filings, import/export regulations, international shipping standards
  • Carrier & Vendor Management: Shipping line coordination, rate negotiation, carrier performance monitoring
  • Supply Chain Coordination: End-to-end logistics, cargo movement optimization, SOP adherence
  • Customer Service & Client Relations: Shipment updates, issue resolution, high client satisfaction
  • Process Improvement: Documentation error reduction, BL correction processes, operational efficiency
  • Tracking & Reporting Tools: Shipment tracking systems, Arrival Freight Report (AFR), logistics dashboards

LANGUAGES

English
Tamil
Kannada
Hindi

Timeline

Senior Ocean Freight Executive

Cargosavvy Pte Ltd
08.2024 - Current

Process Expert

New Age Software and Solutions
01.2022 - 07.2024

Process Associate

Logi Software India Pvt Ltd
11.2016 - 01.2020

Customer Care Executive

Star Touch India Pvt Ltd
08.2015 - 10.2016

PUC - undefined

Rural Pre-University College

SSLC - undefined

Kamala Nehru Boys High school

Bachelor of Computer Applications -

Himalayan University

Team Management

  • Initiated continuous improvement ideas and implemented them in the process.
  • Prepared MIS Report weekly and circulated to the management.
  • Follow up with the team on the various mandatory requirements both on the regulatory and risk front.

Awards

  • Received Best Employee Award - New Age Software and Solutions
  • Received Spot Award - New Age Software and Solutions
  • Received Being Top Appreciation Award - New Age Software and Solutions
  • Received Best Employee Award - Logi Software and Solutions

Disclaimer

I do hereby declare that of information and facts stated herein above are true to the best of my knowledge.

Personal Information

  • Father's Name: Murugavel S
  • Nationality: Indian
  • Marital Status: Single

HOBBIES

Cricket, Traveling, Reading professional development books, Fitness training, Cooking or baking

AWARDS

Best Employee Award - Logi Software and Solutions, Spot Award - New Age Software and Solutions, Being the Top Appreciation Award - New Age Software and Solutions, Best Employee Award - New Age Software and Solutions

COURSES

  • Logistics Management, Great Learning
  • Supply Chain Management, Great Learning
  • Freight Forwarding Domain Certified, New Age & L&D
Mutharasan M