G. BHARATHI
Hyderabad
Summary
Dynamic Senior Customer Relationship and Sales Representative at Krishna Jewelers Pearls and Gems, adept at driving business growth through strategic sales initiatives and exceptional communication skills. Proven track record in enhancing customer loyalty and satisfaction, leveraging CRM software to analyze trends and implement impactful engagement strategies.
Overview
19
19
years of professional experience
Work History
Senior Customer Relationship and Sales Representative
Krishna Jewelers Pearls and Gems
10.2022 - 04.2026
- Lead, mentor, and manage a sales team to achieve sales goals.
- Develop and implement strategic sales plans to drive business growth.
- Built and maintained strong relationships with customers to enhance satisfaction and loyalty.
- Managed client communications, handled inquiries, and resolved complaints to ensure customer satisfaction.
- Developing and executing customer loyalty programs and engagement strategies to encourage repeat business.
- Collaborated with sales and marketing teams to implement promotional strategies that improved customer experiences.
- Utilizing CRM software to track customer data and analyze trends for better service.
- This role involves managing a sales team, analyzing market trends, and developing high-impact sales initiatives.
Faculty & Mentor
Seabird Aviation Pvt Ltd
Ameerpet
08.2019 - 01.2022
- Guided and mentored students, enhancing academic growth and professional development.
- Assessed student performance through assignments, projects, and examinations, ensuring comprehensive evaluation.
- Researched current industry trends to enhance instructional practices.
Sr. Manager
Savera Group of Hotel and Industries
Chennai
11.2014 - 01.2019
- Managed guest relations by building and maintaining relationships with repeat customers and potential clients, fostering loyalty.
- Ensured guest satisfaction by addressing inquiries, complaints, and feedback promptly and professionally.
- Managed guest complaints: Resolving conflicts and ensuring high levels of guest satisfaction.
- Implemented service improvements: Analyzing guest feedback and implementing strategies to enhance the guest experience.
- Trained and supervised staff: Leading and coaching front desk and concierge staff to maintain high service standards.
- Coordinated with departments: Collaborating with housekeeping, maintenance, and food and beverage to meet guest needs.
- Planned special events: Enhancing guest experiences and building community relations.
- Analyzed guest data to identify trends and provide actionable insights for improved service and guest engagement.
- Maintained guest records: Keeping accurate and updated records of guest preferences and profiles.
Cabin Crew
Emirates Airlines
Dubai Internet City
10.2009 - 11.2014
- Conducted safety demonstrations and briefings before each flight departure.
- Prioritized passenger safety and comfort during pre-flight, in-flight, and post-flight service.
- Delivered exceptional in-flight service to ensure passenger comfort and satisfaction.
- Assisted passengers with boarding procedures and luggage management.
Passenger Handling Officer (Trainee)
KLM Royal Dutch Airline
Rajiv Gandhi International Airport
09.2007 - 10.2009
- Managing passenger inquiries and special requests: Acting as the first point of contact for passengers, assisting with inquiries, special requests, and resolving issues to enhance their travel experience.
- Assisted passengers with check-in, boarding, and baggage handling: Guided travelers through necessary procedures to ensure smooth airport processes.
- Verified travel documents and issued tickets: Managed ticketing and ensured timely boarding processes through thorough document verification.
- Coordinating with flight crews and ground staff: Managing passenger flow, resolving issues, and maintaining safety protocols.
- Provided information regarding flight schedules and airport services: Assisted travelers with baggage drop-off and offered comprehensive information about flights, services, and airport facilities.
Education
M.Sc - Computers
Aacharya Nagarjuna University
B.Sc - Computers
Acharya Nagarjuna University
Intermediate -
KENDRIYA VIDYALAYA SVP National Police Academy (IPS.Officers Training Centre)
HyderabadX -
KENDRIYA VIDYALAYA No. 2
Chandigarh, HaryanaDiploma Course - Cabin crew, Tourism and Hospitality Management
ARK INSTITUTE of Hospitality Management
Hyderabad, IndiaSkills
- Sales Strategy
- Sales Management
- Client Engagement
- Customer Care
- Client Relationship
- Market Analysis
- Goal Achievement
- Professional Presentation
- Customer Interactions
- Interpersonal Communication
- Communication Skills
- Management skills
- First Aid Training
Personal Information
- Date of Birth: 10/03/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
- Place of Birth: Hyderabad
Hobbies and Interests
- Interacting with people
- Surfing the net
- Gardening
- Organizing things
Languages
- Hindi
- English
- Telugu
- Tamil
- Kannada
Disclaimer
I declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Senior Customer Relationship and Sales Representative
Krishna Jewelers Pearls and Gems
10.2022 - 04.2026
Faculty & Mentor
Seabird Aviation Pvt Ltd
08.2019 - 01.2022
Sr. Manager
Savera Group of Hotel and Industries
11.2014 - 01.2019
Cabin Crew
Emirates Airlines
10.2009 - 11.2014
Passenger Handling Officer (Trainee)
KLM Royal Dutch Airline
09.2007 - 10.2009
M.Sc - Computers
Aacharya Nagarjuna University
B.Sc - Computers
Acharya Nagarjuna University
Intermediate -
KENDRIYA VIDYALAYA SVP National Police Academy (IPS.Officers Training Centre)
X -
KENDRIYA VIDYALAYA No. 2
Diploma Course - Cabin crew, Tourism and Hospitality Management
ARK INSTITUTE of Hospitality Management