N Venu
Sr. Technical Support Engineer
Bangalore
Summary
To become an integral part of the IT Industry so as to utilize my skills and talents to the maximum for the benefit of the industry and myself.
Professional with significant technical support background, equipped to excel in advanced troubleshooting and systems management. Skilled in diagnosing complex issues, implementing solutions, and ensuring seamless operations. Strong focus on team collaboration and adaptability, consistently driving results and enhancing system performance. Proficient in network configuration, software deployment, and customer service, bringing reliability and flexibility to any technical team.
Overview
11
11
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Senior Technical Support Engineer
GI Staffing Services Private Limited
08.2025 - 02.2026
- Configuring laptop for new hires with setting up with mail ID and required softwares.
- Troubleshooting shooting VPN issue.
- Providing support to VIP users.
- Troubleshooting shooting Mac and Windows related issue.
- Providing remote and phone support.
- Installing OEM software's and binding it to the server by adding variables
- Providing Gmail licenses for accessing mailbox box to new hires.
- Support and troubleshoot shoot Zoom related issues.
- Providing access and resetting the users local and domain password
- Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
- Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
- Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
- Installed, configured and maintained computer systems and network connections.
Senior Technical Support Engineer
Aspire Nxt Pvt Ltd
08.2023 - 07.2025
- Configuring laptop for new hires with setting up with mail ID and required softwares.
- Troubleshooting shooting VPN issue.
- Providing support to VIP users.
- Troubleshooting shooting Mac and Windows related issue.
- Providing remote and phone support.
- Installing OEM software's and binding it to the server by adding variables
- Providing Gmail licenses for accessing mailbox box to new hires.
- Support and troubleshoot shoot Zoom related issues.
- Providing access and resetting the users local and domain password
Technical Support Engineer
Team Computers Pvt Ltd
11.2022 - 07.2023
- Maintain and administrate computer networks and related computing environments including system software and application software.
- Diagnose, troubleshoot and resolve hardware, software and replace defective hardware components.
- Provide hardware training for new hires for onsite support.
- Assigning onsite calls to field engineers.
- Handling customer’s escalations.
- Maintaining the SLA for onsite tickets.
- Reasonableness of sending the KBB and RGB spares on time to OEM.
- Creating escalations with OEM for product related issues.
- Conducting regular internal team meetings to review on open tickets.
Senior Technical Support Engineer
Aspire Nxt Pvt Ltd
01.2022 - 11.2022
- Configuring laptop for new hires with setting up with mail ID and required softwares.
- Troubleshooting shooting VPN Protect) issue.
- Providing support to VIP users.
- Troubleshooting shooting Mac and Windows related issue.
- Providing remote and phone support.
- Support and troubleshoot shoot Zoom related issues.
- Providing access and resetting the users local and domain password.
Technical Support Engineer
Team Computers Pvt Ltd
09.2019 - 01.2022
- Maintain and administrate computer networks and related computing environments including system software and application software.
- Diagnose, troubleshoot and resolve hardware, software and replace defective hardware components.
- Provide hardware training for new hires for onsite support.
- Worked on projects like Pfizer and Royal Enfield for enrolling the iPad’s to MDM through phone support and remotely.
Sr. Technical Support Engineer
Ample Technologies
05.2015 - 08.2019
- Maintain and administrate computer networks and related computing environments including IOS hardware, system software and application software.
- Diagnose, troubleshoot and resolve hardware, software and replace defective hardware components.
- Provide hardware training for new hires for onsite support.
- Worked as resident engineer for a period of 2 months as IT support.
- Handling user related application issues and installing of application requested by users with manager approvals.
- Operate Airwatch MDM console to monitor IOS devices, check compliance statistics and coordinate with device user and push internal app and check device network accessibility and more.
- Worked as resident engineer for period of 8 months as IT support.
- Handling user related application issues and installing of application requested by users with
- Logging calls with printer vendors for cartridge replacement and for printer hardware issue.
- Allocating systems to new users with minimum software installation.
- Asset management at location of desktop, laptops and other peripherals.
- Coordinating with network team for network related issue.
- Supporting onsite users through phone call for software related issues.
- Supporting hardware related issues for Mac machines as well.
Education
BCA -
Tamil Nadu Open University
01-2015
PUC - undefined
Seshadripuram PU College
Yelahanka Bangalore01-2007
S.S.L.C - undefined
Allwin Public School
01-2005
Skills
A (Hardware)– Assembling and disassembling of computer, Troubleshooting of Motherboard, Hard Disk, and SMPS
Operating Systems: Windows XP, Windows 7, Mac OSX
Desktop Administration : Configuring, Maintains and Troubleshooting of all Models of Desktop Systems Implementing, Managing, Monitoring and Troubleshooting Hardware Devices and Drivers
Laptop Servicing: Troubleshooting and assembling of Laptops
Languages: English, Kannada, Telugu, Tamil & Hindi
Customer support
Certification
Apple Certified Mac Technician (ACMT)
Timeline
Senior Technical Support Engineer
GI Staffing Services Private Limited
08.2025 - 02.2026
Senior Technical Support Engineer
Aspire Nxt Pvt Ltd
08.2023 - 07.2025
Technical Support Engineer
Team Computers Pvt Ltd
11.2022 - 07.2023
Senior Technical Support Engineer
Aspire Nxt Pvt Ltd
01.2022 - 11.2022
Technical Support Engineer
Team Computers Pvt Ltd
09.2019 - 01.2022
Sr. Technical Support Engineer
Ample Technologies
05.2015 - 08.2019
PUC - undefined
Seshadripuram PU College
S.S.L.C - undefined
Allwin Public School
BCA -
Tamil Nadu Open University