Music
Nabankur Das
Sr. Business Development
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Sr. Admission Counsellor
UpGrad
Bangalore
10.2021 - 03.2022
- Manage payment process, onboard new customers
- Reached out to potential customers via telephone, email and in-person inquiries.
- Conduct 2 video sessions per day to generate sales
- Cultivated and strengthened customer relationships to drive revenue growth.
- Educated customers on product features and technical details to highlight benefits
- Consistent in on-spot closure of inbound leads
- Consistent in over achieving weekly targets
- Follow up with customer after-sale to identify and resolve service, account, or technical issues to maintain customer satisfaction
- Completed 150 outbound calls per day with 40-45 connects
- Negotiate prices, terms of sale, and service agreements to close the final steps of the transaction and achieve the desired outcome
- Respond to any customer inquires quickly and professionally to maintain customer satisfaction
- Contributed revenue of 45L by identifying potential prospects and turned them into increased avenues of business
Sport Leader
Decathlon Sports India Pvt. Ltd.
New Delhi
05.2018 - 04.2019
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Led team of 5 members while providing exceptional customer service
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Handle customer service including POS, sales, and inventory management
- Forecast sales and maintain proper inventory levels
- Successfully achieved YTD target of 7 crore
- Create strategic business plans to improve the profitability of existing products including cross-selling by tracking and monitoring performance
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Mentored and guided employees to foster proper completion of assigned duties
- Partnered with local businesses, organizing events, giving away freebies, keeping storefront well maintained to increase footfall.
- Built strong relationships with customers through positive attitude and attentive response
- Organized and led a hiking trip to Bir-Billing- Mcleodganj to promote and create brand awareness of Quechua
- Implemented new working processes to deliver multiple improvements
- Maintain attractive merchandise displays, ensuring strategic placement of products to maximize purchases
- Participated in cross-functional team-building activities
Client Servicing Intern
Hakuhodo Percept
New Delhi
01.2017 - 08.2017
- Worked with Maruti Suzuki team and successfully launched first service center(Nexa Service) under premium retail chain Nexa
- Found, onboarded vendors who can assist us on the project of NEXA Service, and served as the primary point of contact for all projects with the vendors
- Assisted with campaign building and launched NEXA Loyalty Program, "My NEXA" designed to offer rewards and recognition beyond the automotive industry
- Worked cross-functionally with creative teams to develop branding tool kit, helping them with images, content and briefing them
- Worked with the creative team and studio department in designing brand creatives, billboards, banners, brochures, manuals, print ads for multiple brands
- Assisted with the production of marketing collaterals including brochures, leaflets, posters, flyers for different ad campaigns
- Secured relationships with clients, vendors with the aim to expand the network
Education
Post Graduate Program in Communication - Advertising And Marketing
The Delhi School of Communication
New Delhi 08.2015 - 04.2017
Bachelor of Commerce - Marketing
St. Xavier's College
Kolkata 07.2009 - 04.2012
Skills
New Business Development
Certification
Digital Marketing
Interests
Football
Surf Internet
Cooking
Timeline
Google Search Ad
08-2022
Sr. Admission Counsellor
UpGrad
10.2021 - 03.2022
Digital Marketing
08-2019
Sport Leader
Decathlon Sports India Pvt. Ltd.
05.2018 - 04.2019
Client Servicing Intern
Hakuhodo Percept
01.2017 - 08.2017
Post Graduate Program in Communication - Advertising And Marketing
The Delhi School of Communication
08.2015 - 04.2017
Bachelor of Commerce - Marketing
St. Xavier's College
07.2009 - 04.2012
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