Nadeem

Process Description:

Business Insurance (Endorsements)

The business insurance endorsement team is responsible for the accurate and timely processing of all changes to an originally written custom business insurance policy. Transactions are processed for select businesses.

• Endorsing the business insurance policies as per the requests of the underwriters or the insured.

• Work for underwriting support center team.

• Responsible to response the agent or insured for their endorsement request or coverage related enquiries with in specific time period.

• Responsible for accurate pricing and adherence to processing to avoid undue financial exposures to the customers.

Job Description:

• Working in an endorsement area where changing insured policy as per request
• Have a deep knowledge of Property and casualty insurance (Commercial Auto, General Liability, Umbrella, Worker Compensation, Crime Coverage, Professional Liability)
• Handling escalation mailbox and providing feedback to team and responding to client accordingly.
• Providing report for ET/OT data, Loaned in/out Managing all the clients report (Daily inventory,
  ET/OT requirement, Volume forecast & Weekly/Monthly Dec.)
• Mentoring to new resources and manage their daily production and quality during their steady state.
  

EXL Service.Com (I) Pvt. Ltd.- Insurance Associate (Life Insurance)

Worked as an insurance associate in Customer Communication Unit dealing with US Life Insurance Process.

JOB RESPONSIBILITIES

• Resolving queries related to their Life insurance policies through different applications. It also includes mailing premium and loan histories, payment confirmation receipts and values of their policies.
• The process involves complex research through history of policies and explaining the client the complete benefits & any other queries related to their policies.
• Completing all the given work within the target completion date
• Good knowledge to review different kind of legal document like Power of Attorney, Letter of Testamentary, Divorce paper, Beneficiary change form, Cash Surrender form and Guardianship papers to identify the authentication for the policy owner.