Nagalingam S
Chennai
Summary
Over 12 Years of experience in Automobile Industry, out of which last 9 years in various leading Car Dealership and 3 years with an OEM - OLA Electric Technologies. Held several Leadership roles in Vehicle Servicing Industry.
Overview
13
13
years of professional experience
Work History
Area Service Manager
OLA Electric Technologies
08.2022 - Current
- Company Overview: Ola is India's largest mobility platform and one of the world's largest ride-hailing companies, serving over 250 cities across India, Australia, New Zealand, and the UK
- Ola Electric Mobility is an Indian electric two-wheeler manufacturer, based in Bengaluru
- It is India's largest electric two-wheeler manufacturer
- Heading the After Sales Service for Tamil Nadu & Pondicherry comprising of 32 Service Outlets spread across 15 Districts
- Key accomplishments: Activated 6 Outlets in a single month which was highly appreciated by Top Management
- Maintained a TAT of 2.1 days for Insurance claims against a PAN India TAT of 5.5 days
- Maintained a 6 Months average Customer Satisfaction Score of 4.4 / 5 against a PAN India Score of 3.1
- Increased Technician Productivity of TN Region from 4 to 6.5
- Crisis Management: Repaired & Delivered 250 flood (Chennai) affected vehicles in Dec 2023 within a month
- Revenue generated out of this crisis was by far the highest in a month
- Ola is India's largest mobility platform and one of the world's largest ride-hailing companies, serving over 250 cities across India, Australia, New Zealand, and the UK
- Ola Electric Mobility is an Indian electric two-wheeler manufacturer, based in Bengaluru
- It is India's largest electric two-wheeler manufacturer
Assistant Manager
OLA Electric Technologies
01.2022 - Current
- Company Overview: Ola is India's largest mobility platform and one of the world's largest ride-hailing companies, serving over 250 cities across India, Australia, New Zealand, and the UK
- Ola Electric Mobility is an Indian electric two-wheeler manufacturer, based in Bengaluru
- It is India's largest electric two-wheeler manufacturer
- Joined as Asst Manager for Refurbishment and after Sales Service of User Car Division where I was responsible for setting up of workshop, procurement of Tools & Equipment’s, Onboarding of Vendors, Staff Recruitment and implementation of Systems & Process starting right from Vehicle in (Security gate) to Vehicle Delivery stage
- Key accomplishments: Maintained a Repair TAT of 1.8 days against a PAN India Avg of 5 days
- Maintained a Refurb cost of Rs.6600/- per vehicle against a PAN India Avg of Rs.14000/-
- Had a 1% Repeat job for 300 Refurb vehicle deliveries / month against 6% PAN India
- Ola is India's largest mobility platform and one of the world's largest ride-hailing companies, serving over 250 cities across India, Australia, New Zealand, and the UK
- Ola Electric Mobility is an Indian electric two-wheeler manufacturer, based in Bengaluru
- It is India's largest electric two-wheeler manufacturer
Works Manager
Rajalakshmi Cars Pvt Ltd
01.2019 - 01.2021
- Company Overview: Maruti Dealer
- Led an end to end operations of entire Service & Spares
- Key accomplishments: Increased the per vehicle labour from Rs
- 2,200 to Rs
- 3,050
- Liquidated Spare Parts Dead Stock of Rs.15 lakhs in 2.5 months
- Innovation in recruitment saw fresh talented faces and brought down the attrition from 40% to 15%
- Increased the Bodyshop revenue from RS.35 Lakhs/month to Rs.51 Lakhs/month by introducing an innovative Incentive scheme
- Maruti Dealer
Customer Relation Manager
Sri Chima Cars Pvt Ltd
01.2017 - 01.2019
- Company Overview: TATA Dealer
- Was heading the entire Back End Team comprising of 10 Tele callers, 6 SME’s and 5 Delivery Coordinator’s
- Key accomplishments: Achieved all the schemes (by TATA) related to Customer Satisfaction for 1 full year (2018)
- Dealership was placed 2nd in the JDP Survey among the South Region
- In 2018, Dealership was ranked All India No.1 in the Wave Survey
- TATA Dealer
Assistant Manager
Susee Automobiles Pvt Ltd
01.2015 - 01.2017
- Company Overview: Mahindra Dealer
- Was in charge of entire Workshop comprising of 20 Technicians, 3 Service Coordinators and a Backend Team of 6 staffs
- Key accomplishments: Vehicle inflow increased by 20% from the 3rd month of my joining and from then on the consistency was maintained
- Labour Revenue jumped by 25%
- Increased the Technician Productivity from 1.7 to 3.2
- Customer Satisfaction level improved from 65% to 88% in 6 months’ time
- Mahindra Dealer
Management Trainee
TVS Sundaram Motors
01.2012 - 01.2015
- Company Overview: TVS is a huge conglomerate which takes pride in having taken Dealership for wide range of 2 and 4 wheelers
- Joined as a Management Trainee in the Chevrolet Division where I mastered the Technical skills and Customer handling
- Later got elevated as Service Coordinator and was responsible for Revenue generation, Productivity and Customer Satisfaction
- TVS is a huge conglomerate which takes pride in having taken Dealership for wide range of 2 and 4 wheelers
Education
Bachelor’s in Engineering - Mechanical
Vinayaka Mission University
01.2012
Skills
- Business Development
- CRM
- Recruitment
- Team building
- Inventory Management
- Network expansion
- Cost reduction
- Innovations
Timeline
Area Service Manager
OLA Electric Technologies
08.2022 - Current
Assistant Manager
OLA Electric Technologies
01.2022 - Current
Works Manager
Rajalakshmi Cars Pvt Ltd
01.2019 - 01.2021
Customer Relation Manager
Sri Chima Cars Pvt Ltd
01.2017 - 01.2019
Assistant Manager
Susee Automobiles Pvt Ltd
01.2015 - 01.2017
Management Trainee
TVS Sundaram Motors
01.2012 - 01.2015
Bachelor’s in Engineering - Mechanical
Vinayaka Mission University
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