Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Saikat Roy

Seeker
Pune
Saikat Roy

Summary

Dedicated Operations and Maketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
years of professional experience
6
years of post-secondary education
2
Certifications

Work History

Eureka Forbes LTD
Pune

Area Service Manager
05.2022 - Current

Job overview


  • Planned and implemented strategies for improving customer service and satisfaction across the geography.
  • Ensuring service deliverables and SLA compliances.
  • Responsible for a service budget of ~2 Cr from 26 Business Partners.
  • Process review and optimization.
  • Ensuring fluid cross-functional communications to run the network smoothly.
  • Handling last level customer escalations.
  • Handling a team of 50+ stakeholders.
  • Tools used - MS Excel, Power BI & Google tools.

Urban Lifestyle Redefined
Jaipur

Marketing Research Intern
05.2021 - 09.2021

Job overview

  • Maintained status reports for client projects.
  • Collaborated with team members to help expand marketing channels.
  • Created a funnel for probable vendors in UAE and also contacted to find a perfect fit.
  • Tasked with a special project on Finding the best location for an eco-resort in India
  • Tools used - Qualitative surveys, Quantitative data evaluation tool (AHP) and MS Excel

Lancesoft Pvt Ltd
Bangalore

Technical Recruiter
01.2019 - 08.2019

Job overview

  • Duties include sourcing, screening, scheduling, interviewing, selection, offer negotiations, and closing.
  • Onboarded new hires and set up training.
  • Wrote and posted technical job descriptions on platforms.
  • Converted 7 scientific job offers during my stint.
  • Exclusive linkedIn recruiter of my batch.
  • Tools used - Job boards, ATS, LinkedIn recruiter.

Education

Jaipuria Institute of Management
Jaipur

MBA from Marketing And Operations Management
05.2020 - 06.2022

University Overview

KIIT University
Bhubaneswar

B.TECH from Mechanical Engineering
05.2015 - 06.2019

University Overview

Skills

    Business Development

undefined

Certification

Product Management - Duke CE and Upgrad

Interests

Automotive enthusiast

Interested in watches and history

Outdoor sports

Timeline

Product Management - Duke CE and Upgrad

12-2022
Area Service Manager
Eureka Forbes LTD
05.2022 - Current

Udemy - Advanced excel

05-2022
Marketing Research Intern
Urban Lifestyle Redefined
05.2021 - 09.2021
Jaipuria Institute of Management
MBA from Marketing And Operations Management
05.2020 - 06.2022
Technical Recruiter
Lancesoft Pvt Ltd
01.2019 - 08.2019
KIIT University
B.TECH from Mechanical Engineering
05.2015 - 06.2019

Similar Profiles

CREATE PROFILE
Saikat RoySeeker