Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Saikat Roy

Seeker
Pune
Saikat Roy

Summary

Dedicated Operations and Maketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
years of professional experience
6
years of post-secondary education
2
Certifications

Work History

Eureka Forbes LTD
Pune

Area Service Manager
2022.05 - Current (4 education.years_Label & 3 education.months_Label)

Job overview

  • Planned and implemented strategies for improving customer service and satisfaction across the geography.
  • Ensuring service deliverables and SLA compliances.
  • Responsible for a service budget of ~2 Cr from 26 Business Partners.
  • Process review and optimization.
  • Ensuring fluid cross-functional communications to run the network smoothly.
  • Handling last level customer escalations.
  • Handling a team of 50+ stakeholders.
  • Tools used - MS Excel, Power BI & Google tools.

Urban Lifestyle Redefined
Jaipur

Marketing Research Intern
2021.05 - 2021.09 (4 education.months_Label)

Job overview

  • Maintained status reports for client projects.
  • Collaborated with team members to help expand marketing channels.
  • Created a funnel for probable vendors in UAE and also contacted to find a perfect fit.
  • Tasked with a special project on Finding the best location for an eco-resort in India
  • Tools used - Qualitative surveys, Quantitative data evaluation tool (AHP) and MS Excel

Lancesoft Pvt Ltd
Bangalore

Technical Recruiter
2019.01 - 2019.08 (7 education.months_Label)

Job overview

  • Duties include sourcing, screening, scheduling, interviewing, selection, offer negotiations, and closing.
  • Onboarded new hires and set up training.
  • Wrote and posted technical job descriptions on platforms.
  • Converted 7 scientific job offers during my stint.
  • Exclusive linkedIn recruiter of my batch.
  • Tools used - Job boards, ATS, LinkedIn recruiter.

Education

Jaipuria Institute of Management
Jaipur

MBA from Marketing And Operations Management
2020.05 - 2022.06 (2 education.years_Label & 1 education.month_Label)

University Overview

KIIT University
Bhubaneswar

B.TECH from Mechanical Engineering
2015.05 - 2019.06 (4 education.years_Label & 1 education.month_Label)

University Overview

Skills

    Business Development

Marketing Research

Product understanding

Team management

Business Communication

Certification

Product Management - Duke CE and Upgrad

Interests

Automotive enthusiast

Interested in watches and history

Outdoor sports

Timeline

Product Management - Duke CE and Upgrad

2022-12
Area Service Manager
Eureka Forbes LTD
2022.05 - Current (4 education.years_Label & 3 education.months_Label)

Udemy - Advanced excel

2022-05
Marketing Research Intern
Urban Lifestyle Redefined
2021.05 - 2021.09 (4 education.months_Label)
Jaipuria Institute of Management
MBA from Marketing And Operations Management
2020.05 - 2022.06 (2 education.years_Label & 1 education.month_Label)
Technical Recruiter
Lancesoft Pvt Ltd
2019.01 - 2019.08 (7 education.months_Label)
KIIT University
B.TECH from Mechanical Engineering
2015.05 - 2019.06 (4 education.years_Label & 1 education.month_Label)

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