Nagaraju Alla

· Own service delivery and day-to-day operations across ~30 accounts with ~20 L2/L3 engineers; lead governance with SDMs and client stakeholders.

· Improve SLA performance via streamlined workflows, prioritization, and proactive monitoring; ensure timely escalations and executive updates.

· Reduce ticket backlog and stabilize operations through cadence reviews, trend analysis, and prevention actions.

· Lead major incident bridges, ensure rapid containment/recovery, and drive RCA/Problem Management with corrective & preventive actions (CAPA).

· Close client SIPs, align delivery plans with expectations, and run continuous improvement initiatives.

· Optimize shift capacity planning and handovers; formalize SOPs/runbooks and knowledge sharing.

· Established consistent weekly governance, RCA reviews, and action tracking with country teams and clients.

· Standardized implementation checklists and post-change health checks to improve change success and reduce incident recurrence.

• · Acted as final technical escalation (L3) for P1/P2 network security incidents; performed packet captures, policy trace, session/route/ACL analysis.
• · Coordinated real-time troubleshooting with network, app, and platform teams, ensuring effective communication with stakeholders.
• · Delivered RCA reports and presented findings to country teams/clients, implementing preventive fixes to mitigate future incidents.
• · Conducted vulnerability assessments on firewalls and network devices, prioritized by CVSS and exposure, and executed remediation through patching, hardening, and access control.

· Break-fix and advanced support across Check Point, Juniper, Cisco ASA/FirePOWER; introduced policy hygiene and configuration consistency.

· Designed/implemented security policies on Fortinet/Palo Alto/Check Point/Cisco ASA/FTD; managed NAT, IPS/DoS profiles, SSL decryption.

· Built/maintained micro/macro-segmentation (VLANs, VRFs, zones) and VPN (site-to-site/IPsec, DMVPN, SSL, MFA posture checks).

· Led the Network Security domain for ING Vysya Bank across DC, DR, and Corporate offices; guided a 9-member team in daily operations.

· Executed Data Center migration: deployed Cisco Nexus 7K/5K/2K, migrated internal/perimeter firewalls.

· Implemented & managed Check Point, Juniper, Fortigate, Cisco ASA, AAA (Cisco ACS, RSA), Web proxies (Blue Coat), WAF/DAM (Imperva), DDoS (Arbor), and monitoring (AlgoSec, IBM NOCi, SolarWinds).

· Ensured OSG compliance, produced design/config documents, conducted DR drills, patch calendars, and CAB change leadership.

· Managed client firewalls (Check Point, Cisco ASA, Juniper, SideWinder), Blue Coat proxies, Cisco routers/switches; led transitions and change reviews.

· Drove change approvals via CAB, executed approved firewall/proxy changes, and validated backups/restores.

· Designed third-party connections; installed/managed Alcatel-Lucent Brick & Check Point firewalls; handled RFCs, upgrades, hotfixes, and Blue Coat proxies.

· Built IPsec VPNs; maintained SonicWall Aventail SSL VPN; produced test designs and documentation.

· Planned and implemented corporate firewall architecture (Check Point), NAT, QoS, DMZ hosting, remote access; handled IOS upgrades and DR planning.

· Built IPsec & GRE tunnels, routed protocols (RIP/EIGRP/OSPF), and L2/L3 switching (STP, VLAN, VTP) under Cisco 3-tier design.

· Implemented & maintained Cisco routers/switches, E1 links; supported NOC operations and SLA adherence.

· Implemented Cisco routing/switching; ISDN DDR; leased-line troubleshooting.