Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Personal Details
Declaration
Timeline
Generic
NAGARAJU CHILAKAPATI

NAGARAJU CHILAKAPATI

VIJAYAWADA

Summary

To pursue a deserving career in a reputed organization, where I can utilize my abilities and contribute in the success of the organization and grow consistently with the organization





Maintaining Food Rating In All Over Platforms 4.21

Handling CCTV Audits Food safety Audits , Training Audits , Quality Audits Inventory Audits, Fssai Audits Handle and Given Avg 75-80% KRA

Award Winning of Best FC & Ratings

Award Winning of Best Operational Hours Store in the SwiggyPlatform

Overview

9
9
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Chief Delight Manager

Rebel Foods Vijayawada
Vijayawada
08.2022 - 10.2023
  • Food cost controlling Handling the Team Easily Gain the operation work Handling Guest concerns Hit and Exceeded Department KPIs by 100% for 9months MIS Reporting & Compiling Ops Data
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Guest Delight Manager

Currency Nagar & Kanuru Vijayawada
Vijayawada
10.2021 - 07.2022
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.

Senior Assistant Manager

Jubilant Foodworks
Vijayawada
01.2020 - 10.2021
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager Shift Manager

Jubilant Foodworks
Vijayawada
08.2019 - 09.2020
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Associate Shift Manager

Jubilant Foodworks
Vijayawada
03.2019 - 08.2019
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Tracked receipts, employee hours, and inventory movements.

Team member

Jubilant Foodworks
01.2015 - 03.2018
  • Achievements happened Silver , Gold , Platinums with in a 3year of Time period Worked as Training ace on 2018 at Dominos pizza

Education

Diploma Polytechnic - Civil Engineering Technology

Government Polytechnic College
01.2012 - 1 2015

S.S.C - undefined

Krishna chaitanya public School State Board of Secondary Education A
01.2011 - 1 2012

Skills

Policies and procedures

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Additional Information

  • AWARDS & ACHIVEMENTS:
  • 1.Best Training Ace for the Region on 2018
  • 2.Best Shif manager for Area on December 2019
  • 3. Seleceted for SCC (South Champion club) for the mothly & Quarterly
  • 4. Handled Both Restaurants for the 6 months
  • 5. Achieved Best Store Manager for the month of January 2023 in Rebel Foods

Certification

Best CDO entire TS & AP stores in Rebel Foods

Personal Details

Name
: NAGARAJU CHILAKAPATI

Father’s Name : VENKATESWARA RAO

Date of Birth : 01-10-1996

Hobbies : Listening Music, Playing Shuttle

Religion
: Hindu

Nationality
: Indian

Address

Door No : 41-1/14-878A , Tarakaramanagar, Krishnalanka, Vijayawada- 520013

Declaration

I hereby declare that all the information furnished by me in the resume is true, complete and accurate to the best of my knowledge.




Date:

Place:

Yours Faithfully

{Nagaraju Chilakapati}

Timeline

Best CDO entire TS & AP stores in Rebel Foods

08-2023

Chief Delight Manager

Rebel Foods Vijayawada
08.2022 - 10.2023

Best GDM entire TS& AP stores in Dominos

05-2022

Guest Delight Manager

Currency Nagar & Kanuru Vijayawada
10.2021 - 07.2022

Senior Assistant Manager

Jubilant Foodworks
01.2020 - 10.2021

Assistant Manager Shift Manager

Jubilant Foodworks
08.2019 - 09.2020

Associate Shift Manager

Jubilant Foodworks
03.2019 - 08.2019

Team member

Jubilant Foodworks
01.2015 - 03.2018

Diploma Polytechnic - Civil Engineering Technology

Government Polytechnic College
01.2012 - 1 2015

S.S.C - undefined

Krishna chaitanya public School State Board of Secondary Education A
01.2011 - 1 2012
NAGARAJU CHILAKAPATI