NAGASANDRAM GAYATRI
Kothacheruvu Sri Satya Sai district
Summary
Banking operations with skills in identifying business opportunities, managing financial operations, and streamlining processes related to operational risk. Proven experience in sustaining cordial relationships with customers and ensuring the attainment of customer satisfaction & business retention. Strong capabilities in preparing monthly, weekly & daily reports like dashboards with regard to productivity, quality, timeliness, and areas of improvement.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Assistant Manager, Customer Service
Kotak Mahindra Bank
Penukonda
08.2022 - Current
- Reconcile assets between finance & operations and ensure verification.
- Conduct risk assessments and identify controls to mitigate risks.
- Managed daily customer inquiries and resolved service issues effectively.
- Provided support in implementing new customer relationship management tools.
- Maintained accurate records of customer interactions for future reference
- Managed day-to-day operations of the Customer Service department.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Resolved escalated complaints from customers in a timely manner.
- Participated in weekly meetings with senior management for status updates.
Education
Master of Commerce - Accounting and Finance
SK UNIVERSITY
ANANTAPUR , India 09.2018 - 01.2020
B.com computers - Commerce
MANGALAKARA DEGREE COLLEGE
SRI SATYA SAI , INDIA 09.2015 - 01.2018
INTER CEC - Bord of Intermediate Education
SSS Govt Jr COLLEGE
SRI SATYA SAI , India 09.2013 - 09.2015
ZPGH HIGH SCHOOL
SRI SATYA SAI , INDIA Skills
- Branch Operations
- KYC Operations
- Financial Reporting
- Process Improvements
- Compliance Management
- Cash Handling
- Customer Service
- CTS Clearing
Timeline
Assistant Manager, Customer Service
Kotak Mahindra Bank
08.2022 - Current
Master of Commerce - Accounting and Finance
SK UNIVERSITY
09.2018 - 01.2020
B.com computers - Commerce
MANGALAKARA DEGREE COLLEGE
09.2015 - 01.2018
INTER CEC - Bord of Intermediate Education
SSS Govt Jr COLLEGE
09.2013 - 09.2015
ZPGH HIGH SCHOOL