Nagaveni N
Deputy Manager - Customer Relation Management.
Bangalore
Summary
Personable and responsible Customer Service Representative with over 12 years of experience in customer service. Currently employed as Deputy Manager CRM with M/s. Adarsh Developers. Managing customer relations, resolving complex issues, and driving customer satisfaction levels. Demonstrates strong communication, problem-solving, and leadership skills. Passionate about dance and music, teaching dance in free time.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Deputy Manager CRM
M/s. Adarsh Developers
03.2023 - Current
- Scheduling and attending meetings with clients on progress updates, and address any concerns. Maintaining relationships with clients to ensure their satisfaction and trust.
- Communicating with clients and internal teams through emails and phone calls. Providing timely updates, answering queries, and ensuring clear and effective communication.
- Preparing and managing project-related documentation, including MIS and progress reports. Ensuring all documents are accurate, complete, and properly filed for easy retrieval.
- Managing and overseeing the collection of payments from clients. Ensuring timely and accurate invoicing and following up on overdue payments.
- Reviewing draft and finalizing agreements of clients. Ensuring clients understand and comply with the terms and conditions outlined in the agreements.
- Assisting clients with the loan application process, including providing necessary documentation and information. Liaising with financial institutions to facilitate the approval and disbursement of loans.
- Preparing and managing banking-related documents, such as loan agreements, guarantees, and other financial paperwork. Ensuring all banking documents are accurate, complete with relevant documents.
- Adarsh Group, founded in 1988, is a leading real estate developer in Bangalore, known for creating exceptional residential, commercial, and hospitality spaces. Our mission, "Imagine, Innovate, Implement," drives us to design high-quality, modern developments that prioritize sustainability and community well-being.
Deputy Manager CRM
M/s. RDBuildtech & Developers (Karnataka) Private Limited
10.2019 - 12.2022
- Worked as Deputy Manager CRM – Residential & Plotted Development. Handling site/Plot bookings/Residential Apartment Project Handling/MIS/Mails/Co-ordination with customer for Documentation Bank loan/Demand Notice/Collection Follow Ups/Registration/Handing Over
- Recognized as one of the most prolific and world-class property developers in Bangalore, Reliaable Developers was established by Dr. A. Rama Reddy and Mr. H.P. Rama Reddy in 1999. Over the last two decades, they have developed both top-class urban and luxury living spaces in over 10,000 BDA approved plots.
Executive CRM
DivyaSree Developers
08.2017 - 04.2019
- Worked in project "Republic of Whitefield" with a team of 8.
- Address and Manage Customer Queries
- Assist customers in bank loans, documentation and registration.
- Attending client modification and coordinate with site team to execute the work
- Regular follow ups and sending demand notice to customers
- Manage data entry and detailed filing of all documents received.
- Follow ups and ensure with site team to complete the work before handing over the keys
- Ensure responsiveness on customer calls, emails.
- Shyama Raju & Company India Pvt. Ltd., the holding company of DivyaSree Developers started operations over three decades ago primarily as a construction company. Over this period of time the company has undertaken a multitude of infrastructure projects on behalf of government agencies in the city of Bangalore and other parts of Karnataka.
Executive CRM
Sowparnika Projects & Infrastructure Pvt Ltd
01.2015 - 02.2017
- Post Sales, preparing Sale & Construction Agreement, Payment Schedule & Allotment Letter
- Co-ordination with the client and bank for loan documentation
- Preparing Builder NOC, Bank NOC, Tripartite Agreement and related documents
- Attending client modification and coordinate with site team to execute
- Sending monthly progress report, conduct weekly/monthly site visit.
- One point of contact for customer’s queries, complaints, and feedbacks, Requests etc.
- Sowparnika Projects and Infrastructure Private Limited is a leading property developer in South India, headquartered in Bangalore with projects across Karnataka, Kerala & Tamilnadu.
Executive CRM
ARK Infra Pvt Ltd
01.2013 - 12.2014
- Preparing Sale & Construction Agreement, Payment Schedule & Allotment Letter
- Co-ordination with the client and bank for loan documentation
- Preparing Builder NOC, Bank NOC, Tripartite Agreement and related documents
- Rendering useful administrative support to other members of the customer care team.
- ARK began its successful journey as an integrated construction and infrastructure development company with a strategic emphasis on residential projects. Since its establishment in 1989, ARK has remained faithful to its commitment to create exceptional spaces that are beautiful and deliver unparalleled experiences.
Education
BFA – Bachelor in Fine Arts - Distance Education
Kalai Kaviri College of Fine Arts
Trichy+2 - ARTS
Government PU College
Hosakote Taluk, KarnatakaSkills
Maintains a wide contact network of Customer Service
Interests
Bharatanatyam, Reading Books, Music, Travelling
Declaration
I, Nagaveni N, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Dancer - Bharatanatyam, Reading Books, Solo Traveller, Music
Dancer - Bharatanatyam
Solo Traveler
Music
Reading Books
Timeline
Deputy Manager CRM
M/s. Adarsh Developers
03.2023 - Current
Deputy Manager CRM
M/s. RDBuildtech & Developers (Karnataka) Private Limited
10.2019 - 12.2022
Executive CRM
DivyaSree Developers
08.2017 - 04.2019
Executive CRM
Sowparnika Projects & Infrastructure Pvt Ltd
01.2015 - 02.2017
Executive CRM
ARK Infra Pvt Ltd
01.2013 - 12.2014
+2 - ARTS
Government PU College
BFA – Bachelor in Fine Arts - Distance Education
Kalai Kaviri College of Fine Arts