NAGA VENKATA SATYA SAI ESWARI YERRAMSETTI
HYDERABAD
Summary
Experienced and motivated individual with 4+ years of overall experience. Accomplished and fluent communicator with strong investigation, problem-solving, and decision-making skills. Demonstrates a pragmatic approach and sound business acumen.
Overview
5
5
years of professional experience
Work History
Process Developer
Genpact India PVT Ltd
Bangalore
02.2022 - Current
- Creating process documentation including flowcharts, SOPs, job aids and work instructions.
- Documenting all changes made to a process along with reasons for making those changes.
- Investigating root causes of problems identified in existing processes.
- Identifiying needs of customers promptly and efficiently.
- Receives and processes dispute payments for overages, shortages, and damages from assigned client portfolio.
- Logged dispute in tracking system by prioritizing cases based on reason codes (500, 511, 521, 911, 300).
- Efficiently aggregating and analyzing data to identify target customers for invoicing, while also collecting essential documents such as invoices, deduction copies, proof of delivery, and bill of lading.
- Initiating inquiries for missing documents like Invoice, Deduction copy, and Proof of Delivery.
- Skilled in dispute resolution by accurately verifying documentation and processing credit requests for valid claims, and initiating recovery proceedings from customers for invalid claims.
- Successfully obtaining approvals from clients, which enables efficient processing of credits involving ZRTF, CR, ZSPC, and DR.
- Maintaining correspondence with customers and issuing reminders to ensure prompt repayment of invalid claims.
- Responsible for investigating and resolving aged credits as well as cash receipts that were not allocated to invoice payments.
- Consistently managing the SOAR Report.
- Expert in utilizing HRC tool for generating timely backups to meet internal QA KPIs
General Accounting Ops Associate
Accenture Solution Pvt Ltd
Bangalore
03.2020 - 02.2022
- Addressing all issues and concerns promptly with accurate information as part of the Order Validation team.
- Identifying and eliminating obstacles post-order completion, which the order entry team encounters.
- Resolving pricing discrepancies on all orders placed.
- Conducting thorough analysis for consignment orders with batch issues using advanced techniques.
- Maintaining accurate and up-to-date customer data through regular communication with customer master data management.
- Collaborated with various teams such as Back office, Front office, OTD team, Pricing Team, Warehouse Team, Billing, and return team to address and rectify order management cycle challenges.
- Consistently providing timely updates to customers regarding delayed shipments, and offering suitable replacement products for urgent orders.
- Generated daily OOB report and forwarded it to the sales representative.
Education
MBA - Accounting And Finance
JNTUK
Kakinada07-2019
Skills
- Order and Dispute Management in SAP
- Claims Management Proficiency
- Order Validation Skills
- Experienced in SAP CIC Tool
- Handled High radius systems, E4 score and various other customer portals
- MS Office( Word, Excel, Power Point )
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Accomplishments
Have been awarded as “Customer Delight” for receiving best appreciation from customers in the internal Rewards and Recognition program.
Affiliations
- To Garden, Cooking, Badminton and Watching Movies
Timeline
Process Developer
Genpact India PVT Ltd
02.2022 - Current
General Accounting Ops Associate
Accenture Solution Pvt Ltd
03.2020 - 02.2022
MBA - Accounting And Finance
JNTUK
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