Completed point of sale opening and closing procedures.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager - Operations
Cafe Peter Donuts
Pune
01.2012 - 06.2018
Taught employees how to collaborate on daily job tasks and achieve service targets.
Supervised operations team to support operational excellence and excellent customer service.
Coordinated with General Manager in different operational issues and promotional activities.
Developed and maintain operational guidelines for staff.
Shift Manager
Subway (Jyoti International)
Pune
05.2010 - 01.2012
Exercised composure under pressure and in escalated customer service scenarios.
Cooperated with coworkers to improve customer experience and manage storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Barista
Barista lavazza
Pune & Mumbai
08.2008 - 05.2010
Operated espresso machines and commercial coffee brewers to create beverages.
Controlled line and crowd with quick, efficient service.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Maintained regular and consistent attendance and punctuality.