Naman Talsaniya
Customer Relationship Executive
Rajkot
Summary
I have 3 years of experience in Customer Relationship Management and have also worked as a storekeeper. I successfully managed both roles simultaneously, ensuring efficiency and meeting all deadlines.
I enjoy engaging with new people, learning from their experiences, and providing guidance on solutions to their challenges.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
CRM Manager
AMSTRAD
12.2021 - 09.2024
- Handled customer inquiries of 50 to 70, answered questions, and resolved problems in a timely manner
- Resolve customer complaints or answers customer's questions regarding policies and procedures
- Discuss work problems or grievances with union representatives
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Maintained records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Skills: Communication skills, Time management, Computer literacy, English, Customer service
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
Computer Operator
Haier
02.2023 - 07.2023
- Managed 100 to 150 calls of customers and dealers per day on peak work hours
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
Education
10th -
Shree Mahatma Gandhi Shaikshanik Sankul
Rajkot 01.2016 - 01.2017
High School Diploma -
A.V.P.T.I
Rajkot 03.2017 - 12.2020
Skills
- Communication skills
- Time management
- Computer literacy
- Customer service
- CRM integration
- Lead nurturing
Timeline
Computer Operator
Haier
02.2023 - 07.2023
CRM Manager
AMSTRAD
12.2021 - 09.2024
High School Diploma -
A.V.P.T.I
03.2017 - 12.2020
10th -
Shree Mahatma Gandhi Shaikshanik Sankul
01.2016 - 01.2017
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