NAMRATA AGON
Indore
Summary
Meticulous and organized individual with a strong desire to excel in the Fintech sector. Skilled in developing reports, analyzing data, and addressing customer queries and concerns. Thrives in a collaborative team environment, bringing forth innovative and creative ideas to contribute to organizational success. Experienced in providing top-notch support and resolving customer issues promptly. Utilizes excellent communication skills and a solutions-oriented approach to enhance client satisfaction. Possesses the ability to manage multiple tasks and adapt to changing priorities seamlessly.
Overview
6
6
years of professional experience
Work History
Customer Support Associate
TaskUs
Indore, India
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns live for Financial issues through chat and email.
- KYC verification check and controlling customer account services
- Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
Mastercard MPMS Operations Excutive
Teleperformance
Indore, India
05.2023 - 02.2024
- A detailed KYC verification of politically potential profiles
- Manage customer query related to Dispute, Decline in transactions, Fraud & Scam and other Financial queries
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
Collection Agent
Credence Resource Management
02.2022 - 10.2022
- My role is to collect debt from debtors for the US based service provider
- Negotiate payoff deadlines or payment plans
- Create trust relationships with debtors when possible to avoid future issues
Management Trainee in Customer Support
Greenpenn Outsourcing Business Advisory
01.2021 - 12.2021
- To provide support to the Contact Centers
- Setup Hiring Process for the multiple centers as Manager
- Train Candidates for various processes
Management Intern
Confederation Of Indian Industries
01.2019 - 12.2019
- Active participation in the State event
- Prepare strategies for clients from different sectors about their investment to be made for state development
Education
MBA - Finance
Barkatulla University
05.2022
Skills
- Customer Service
- Problem Solving
- Objection handling
Timeline
Customer Support Associate
TaskUs
02.2024 - Current
Mastercard MPMS Operations Excutive
Teleperformance
05.2023 - 02.2024
Collection Agent
Credence Resource Management
02.2022 - 10.2022
Management Trainee in Customer Support
Greenpenn Outsourcing Business Advisory
01.2021 - 12.2021
Management Intern
Confederation Of Indian Industries
01.2019 - 12.2019
MBA - Finance
Barkatulla University