SHIBU TIWARI
Surat
Summary
Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
12
12
years of professional experience
Work History
Key Account Manager (KAM)
Angel One Pvt
08.2024 - Current
- Managed key client relationships to ensure satisfaction and retention.
- Developed tailored solutions to meet client needs and expectations.
- Coordinated with internal teams to align product offerings with client requirements.
- Conducted regular business reviews to assess account performance and opportunities.
- Implemented feedback mechanisms to gather insights from key accounts.
Senior Executive
Motilal Oswal
02.2022 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Customer Service Executive
Urban Company
03.2020 - Current
- Resolved service issues effectively and efficiently to enhance customer satisfaction.
- Provided product information and recommendations tailored to customer needs.
- Assisted customers with inquiries through phone and online chat.
Sales Executive
Deep Group of Companies
01.2018 - 03.2019
- Engaged clients to understand their needs and provide tailored solutions.
- Managed customer relationships through regular follow-ups and personalized communication.
- Collaborated with marketing teams to align sales strategies with promotional campaigns.
Relationship Manager
Proptiger
Ahmedabad
05.2014 - 06.2017
- Ahmedabad
Senior Sales Executive – Inside Sales
Power2sme Pvt Ltd
Education
BBA+MBA -
IIPM
01.2011
HSC -
Ryan International school (ISC)
01.2010
SSC -
Ryan International school (ICSE)
01.2008
Skills
- Client relationship management
- Account performance analysis
- Solution development
- Business reviews
- Sales strategy alignment
- Feedback implementation
- Problem resolution
- Team collaboration
- Communication skills
- Time management
- Data analysis
Other Professional Skills
Good knowledge of MS Office (Word, Excel, and PowerPoint), internet, and HTML; no backlogs in college to date; letter of appreciation for fabulous performance in creating the best out of waste under the Alchemy Club
Projects
Marketing and Selling Campaign for NGO’s Child Rights And You (CRY), Raised funds for them. Industrial visit to HDFC bank, A report on it. Understand the impact of celebrity endorsement on buying behavior in rural market, Surveyed two villages: UPARYALA & GORYAWAD in GUJARAT. Analysis based on primary data collected through survey. Finance, Ratio analysis of Essarbluck terminal surat.
Languages
- English
- Gujarati
- Bhojpuri
- Hindi
Personal Information
- Father's Name: Mr. Jitendra Tiwari
- Date of Birth: 07/14/94
- Nationality: Indian
- Marital Status: Married
Timeline
Key Account Manager (KAM)
Angel One Pvt
08.2024 - Current
Senior Executive
Motilal Oswal
02.2022 - Current
Customer Service Executive
Urban Company
03.2020 - Current
Sales Executive
Deep Group of Companies
01.2018 - 03.2019
Relationship Manager
Proptiger
05.2014 - 06.2017
Senior Sales Executive – Inside Sales
Power2sme Pvt Ltd
BBA+MBA -
IIPM
HSC -
Ryan International school (ISC)
SSC -
Ryan International school (ICSE)