Namrata Parihar

Human Resources Business Partner (HRBP)

US-Based Healthcare Startup | Employee Strength: 35 | India & US Operations

• Manage end-to-end HR functions for India and US workforce (35 employees) , acting as the single point of contact for HR operations, administration, and people strategy.
• Oversee multi-country payroll operations (US & India) ensuring compliance, accuracy, and timely salary disbursement using Gusto and Keka HRMS .
• Coordinate with the India finance team to validate payroll inputs, statutory deductions, and ensure accurate payroll processing and reconciliation.
• Lead end-to-end recruitment lifecycle , including workforce planning, sourcing, screening, interview coordination, offer rollout, and onboarding for both US and India roles.
• Manage HR operations and employee lifecycle processes including onboarding, documentation, policy implementation, compliance, and exit formalities.
• Address employee relations matters , including employee grievances, attrition management, and Performance Improvement Plans (PIP) .
• Coordinate annual performance reviews and performance management processes in collaboration with leadership.
• Prepare and maintain Profit & Loss (P&L) statements and support leadership with financial visibility for operational decisions.
• Generate and manage client invoices using QuickBooks , track payments, and follow up on receivables to ensure timely collections.
• Participate in business budgeting and client budgeting discussions , aligning HR planning with financial goals.
• Handle H1B visa registration and documentation , coordinating with external immigration attorneys and internal stakeholders.
• Provide cross-functional support across HR, finance, and business operations to improve efficiency and streamline internal processes.

• Spearheading full-cycle recruitment, encompassing sourcing, screening, scheduling, and seamless onboarding, ensuring the attraction of top talent and smooth integration into the organization.
• Managing day-to-day HR functions, maintaining accurate employee records, ensuring compliance with documentation requirements, and optimizing HR processes for operational efficiency.
• Handling onboarding and off boarding processes, ensuring a smooth transition for new hires and departing employees, fostering positive experiences and long-term organizational relationships.
• Utilizing platforms such as Monday.com and MS Teams.People for data management, reporting, and streamlining HR tasks, driving operational efficiency and enhancing data accuracy.
• Ensuring strict adherence to organizational policies and regulatory requirements, effectively managing documentation and supporting audits to maintain compliance standards.
• Tracking, processing, and managing employee leave requests through dedicated leave management software, ensuring adherence to leave policies & enhancing workforce productivity.
• Assisting in the accurate and timely processing of payroll, ensuring proper compensation, benefits administration, and employee satisfaction through meticulous attention to detail.
• Supporting performance management process by coordinating evaluations, managing feedback & maintaining relevant documentation, contributing to employee development & organizational growth.
• Managing employee records meticulously, ensuring adherence to company policies and legal compliance, safeguarding the integrity of HR operations.
• Nurturing positive relationships with employees, proactively addressing concerns and fostering a supportive environment that enhances employee satisfaction and engagement.
• Providing HR support to drive organizational success by aligning HR initiatives with business goals, enhancing overall workforce performance, and supporting a culture of continuous improvement

• Drove job advertising across platforms like the corporate website, Indeed, LinkedIn, and Upwork to attract diverse, top-tier candidates aligned with organizational needs.
• Managed candidate scheduling and interview logistics, ensuring smooth communication with hiring managers and maintaining accurate recruitment documentation.
• Oversaw the full recruitment cycle, from candidate selection to onboarding, ensuring a seamless and engaging new hire experience with effective induction and integration.
• Designed and delivered impactful induction and training programs, fostering employee engagement, productivity, and long-term growth.
• Managed key HR administrative tasks, including issuing appointment and offer letters, while ensuring efficient HR operations and organizational alignment.

• Spearheaded full recruitment cycle, encompassing candidate sourcing, conducting initial interviews & negotiating competitive offer packages, ensuring alignment with organizational standards.
• Utilized a diverse range of job portals such as Monster, LinkedIn, Naukri.com, and Jobs Bank to source high-quality candidates, mapping their profiles to job requirements for optimal role fit.
• Collaborated with hiring managers to develop precise job descriptions, effectively screened candidates & coordinated interview panels, ensuring candidates were well-prepared.
• Managed end-to-end interview scheduling, conducted timely follow-ups, and skillfully negotiated compensation packages, titles, and start dates to attract and secure top talent.
• Provided customized recruitment solutions for top clients like PCCW, NTT Data, Infosys, Wipro, and HCL, maintaining candidate reports & a streamlined database for improved tracking and efficiency

• Conducted regular call audits & refresher training sessions to ensure agents maintain high service standards, providing feedback & identifying coaching opportunities for performance improvement.
• Engaged with clients and organizes update sessions to ensure agents are informed of best practices and service improvements, driving enhanced call quality.
• Monitored call center operations, implementing real-time support techniques and recommending strategic changes to boost productivity and efficiency.
• Focused on addressing customer needs with strong problem-solving skills, while preparing performance reports to track progress and identify opportunities for service enhancement.