Namratha Anumula
Microsoft Intune L3 Support Engineer
Hyderabad
Summary
Dedicated IT professional with 4+ years of experience specializing in Microsoft Intune and modern endpoint management solutions. Proven expertise in implementing, troubleshooting, and optimizing Windows Autopilot deployments, policy management, application packaging, and PowerShell automation. Adept at managing BAU activities, resolving incidents, and enhancing deployment efficiency through scripting and remediation strategies. Strong collaborative skills in working with cross-functional teams to ensure seamless IT service delivery. Experienced Technical Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Endpoint management operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
4
4
years of professional experience
6056
6056
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Microsoft Intune L3 Support Engineer
Thomson Reuters
04.2024 - Current
- Managed Microsoft Intune implementations, including device onboarding, compliance policy setup, and endpoint security enhancements.
- Led the deployment and troubleshooting of Windows Autopilot builds, optimizing provisioning times and ensuring build efficiency.
- Developed and executed PowerShell scripts to automate routine tasks, such as offboarding EOL devices from Intune, Autopilot, and AAD.
- Created and maintained remediation profiles to address Windows issues, such as fixing Windows updates, and BitLocker key management.
- Investigated and resolved application installation failures by analyzing Intune Management Extension (IME) logs.
- Transitioned application deployment from SCCM to Intune by packaging and deploying Win32 applications, including Docker, Amazon Corretto, SentinelOne, and Delinea.
- Configured and optimized Windows update policies, including update rings, feature updates, and quality updates, to streamline patch management.
- Assisted Level 2 support and helpdesk teams by providing troubleshooting documentation and knowledge articles.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
Support Executive
TCS
06.2021 - 03.2024
- Created Intune policies and procedures for mobile device management, mobile application management, and conditional access.
- Ensured that all mobile devices and applications adhered to the organization's security protocols and that only authorized personnel had access to corporate resources. This helps protect corporate data and prevents unauthorized access.
- Orchestrating the management of the Intune environment, ensuring seamless device enrollment, configuration, and compliance.
- Spearheading the deployment and management of applications, including Microsoft Store and line-of-business apps, enhancing operational efficiency.
- Implementing robust security policies, encompassing device encryption, conditional access, and app protection, ensuring data security and integrity.
- Resolving complex issues related to Intune and mobile devices, ensuring uninterrupted business operations.
- Fostering collaboration with cross-functional teams, guaranteeing the integration of Intune with other organizational systems.
- Achievements: Assisted in Configure and managed device enrollment methods, including Apple Device Enrollment Program (DEP) and Android Enterprise
Education
BCA - Computers Application
Chaitanya Degree College
Hanamkonda, Warangal04.2021
Intermediate - MPC
Sumathadevi Junior College
Hanamkonda, Warangal04.2018
10th Standard - SSC
National High School
Hanamkonda, Warangal04.2016
Skills
- Windows Autopilot
- Windows Update For Business
- Microsoft Entra ID
- Application Packaging
- Troubleshooting Issues
- Root Cause Analysis
- Automations
- Strategic Planning
- Project Management
- Compliance Management
- Data Analysis
- Process Optimization
- Performance Metrics
- Incident Management
- Change Management
- Microsoft Intune
- Azure Active Directory
Certification
Microsoft 365 Certified: Endpoint Administrator Associate
Technical Proficiency
Microsoft Intune & Autopilot:
- Device enrolment and policy enforcement
- Autopilot troubleshooting using CAB files
- ESP configuration for tracking provisioning status
Application Packaging & Deployment:
- Win32 packaging using Intune Preparation Tool
- Installation logic, detection methods, and troubleshooting IME logs
PowerShell Scripting & Automation:
- Automating device offboarding
- Creating compliance policies and security configurations
- Developing remediation profiles for common Windows issues
Windows Update & Patch Management:
- Implementing update rings, feature updates, and quality updates
- Investigating and resolving Windows update errors
- Managing driver update approval processes
Timeline
Jamf Pro Associate
07-2025
Microsoft 365 Certified: Endpoint Administrator Associate
10-2024
Microsoft Intune L3 Support Engineer
Thomson Reuters
04.2024 - Current
Support Executive
TCS
06.2021 - 03.2024
BCA - Computers Application
Chaitanya Degree College
Intermediate - MPC
Sumathadevi Junior College
10th Standard - SSC
National High School
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