Nandan Kumar Biswas
PMO Lead
Kolkata
Summary
Dynamic and results-driven PMO Lead with over 8 years of comprehensive experience in project management, technical support, and quality assurance. With 5 years as a Senior PMO Analyst, I have successfully managed diverse project portfolios, ensuring alignment with strategic objectives while optimizing resource allocation and stakeholder engagement. My previous roles as a Subject Matter Expert (SME) for 2 years and Team Lead for 1 year have honed my technical acumen and leadership skills, allowing me to effectively guide cross-functional teams through complex challenges and customer escalations.
Overview
9
9
years of professional experience
Work History
Senior PMO Analyst
Tata Consultancy Services
11.2019 - Current
- Company Overview: GE Healthcare Project
- Serving as a Senior PMO Analyst for the GE Healthcare account, overseeing commercial and financial operations across global IT and engineering projects.
- Monitored project budgets, billing cycles, and revenue forecasts to identify and mitigate foreseeable losses and billing leakages.
- Ensured timely invoicing and revenue recognition in alignment with project delivery milestones and contract terms.
- Collaborated with delivery and finance teams to validate resource allocation, optimize utilization, and maintain financial control.
- Leveraged Excel, Power BI, and Project Commercial Management (SAP-based tool) to track KPIs, generate financial dashboards, and provide actionable insights.
- Conducted variance analysis and participated in monthly/quarterly reviews, highlighting financial risks and proposing corrective measures.
- Supported continuous improvement initiatives to enhance financial transparency, billing efficiency, and compliance with internal policies and audit standards.
- GE Healthcare Project
Customer Support Team Lead
Jeno Creatives Pvt Ltd
03.2019 - 10.2019
- Led the customer support team, managing and resolving cryptocurrency user issues with effective problem-solving and communication skills.
- Maintained high standards of customer service, ensuring timely and accurate responses to inquiries.
- Communicated professionally via email, upholding formal etiquette and fostering positive customer relationships.
- Developed and implemented support processes to improve efficiency and enhance user experience.
- Trained and mentored team members on best practices in customer support and conflict resolution.
Technical Associate – SME
Wipro Technologies
08.2016 - 02.2019
- Provided comprehensive global technical support for HP products, addressing setup, software, and hardware issues with a focus on customer satisfaction.
- Utilized LogMeIn to remotely access customer devices, delivering real-time assistance and troubleshooting for complex technical issues.
- Supported the South East Asia region, efficiently servicing 27 countries in a 24/7 operational environment.
- Collaborated with cross-functional teams to escalate and resolve technical problems, ensuring timely solutions for customers.
- Developed and maintained technical documentation and knowledge base articles to improve support processes and training resources.
- Conducted training sessions for new team members, sharing best practices and enhancing team performance.
Education
B.Tech - Computer Science
Class 12th - C.B.S.E.
Class 10th - C.B.S.E.
Skills
PMO
undefinedInterests
Keeping up-to-date with emerging technologies
Pursuing continuous learning and professional development
Personal Information
Date of Birth: 09/11/89
Timeline
Senior PMO Analyst
Tata Consultancy Services
11.2019 - Current
Customer Support Team Lead
Jeno Creatives Pvt Ltd
03.2019 - 10.2019
Technical Associate – SME
Wipro Technologies
08.2016 - 02.2019
B.Tech - Computer Science
Class 12th - C.B.S.E.
Class 10th - C.B.S.E.
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