Nandhana P Anil
Kottayam
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Sutherland Global Services
Kochi
06.2024 - Current
- Resolved customer complaints by utilizing effective communication and problem-solving skills, enhancing customer satisfaction.
- Managed high-volume requests while maintaining quality service standards.
- Collaborated with team members to streamline service processes and response times, improving overall team efficiency.
- Fostered positive working relationships with staff and management, contributing to a supportive work environment.
Education
Bachelor of Arts - Computer Programming
St. Antony's College
Idukki , KeralaSkills
- Customer service
- Conflict resolution
- Process improvement
- Quality assurance
- Problem solving
- Excellent communication
- Written communication
- Team collaboration
Languages
Malayalam
Native
Native
English
Proficient (C2)
C2
Hindi
Beginner
A1
Certification
Python Internship
Timeline
Customer Support Associate
Sutherland Global Services
06.2024 - Current
Bachelor of Arts - Computer Programming
St. Antony's College