Nandhini B
Kanchipuram
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
Languages
1
1
Certification
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Officer
Dbs Bank India Limited
Kanchipuram
09.2021 - Current
- Managed daily operations of customer service team to ensure smooth workflow.
- Resolved escalated customer issues effectively to maintain satisfaction.
- Maintained up-to-date knowledge of products and services for effective support.
- Collaborated with senior management to design strategies that elevated service quality.
- Implemented operational improvements to enhance customer service quality.
- Cultivated client relationships to identify needs and preferences for tailored service.
- Sourced new sales opportunities through inbound lead follow-up.
- Formulated targeted sales strategies to effectively address customer needs.
- Cultivated relationships with existing customers to encourage repeat business.
Clerck
Lakshmi Vilas bank
Sriperumbudur
11.2014 - 09.2021
- Processed customer transactions efficiently and accurately at the bank branch.
- Maintained customer accounts by updating information and resolving discrepancies.
- Assisted clients with inquiries regarding banking products and services.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Managed cash drawers, ensuring proper cash handling and reconciliation daily.
- Operated cash register to process cash, check, and credit card transactions.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
B.com - Commerce
Sri Sankara Arts And Science College
Kanchipuram 07.2011 - 06.2014
MLM MAMALLAN MATRIC HR SEC SCHOOL
KanchipuramSkills
- Customer relationship management
- Sales strategy
- Lead generation
- Sales forecasting
- Product knowledge
- Operational efficiency
- Compliance management
- Cash handling
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Time management
Certification
- IRDA LICENSE
- MF LICENSE
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
Malayalam
Beginner (A1)
A1
Accomplishments
- Have awarded best sale and operations employee in branch
Timeline
Officer
Dbs Bank India Limited
09.2021 - Current
Clerck
Lakshmi Vilas bank
11.2014 - 09.2021
B.com - Commerce
Sri Sankara Arts And Science College
07.2011 - 06.2014
MLM MAMALLAN MATRIC HR SEC SCHOOL