Summary
Overview
Work History
Education
Skills
Educational And Professional Credentials
Additional Information
Participation And Achievements
Internship And Projects
Timeline
Generic

NANDHINI ROY

New Delhi

Summary

Seeking leadership role with service orientated company, preferably in Any Sector

Professionally accomplished multifunctional expert with career success of over 10 years in steering diverse functional domains predominantly E-Commerce, Training, and Team Management; presently looking for a change. Excellent communicator with strong team management skills, seeking challenging career in Any Operations with an organization of repute. Dynamic professional with hands on expertise in Training, Supervision, Performance Management of team members. Possess knowledge of any environment, systems, and standards along with the ability to function in a computerized business management system. Proven people management skills coupled with professional competencies in mobilizing and judiciously managing.

Overview

6
6
years of professional experience

Work History

Senior Manaager - Sales Operations

Great Learning (Great Lakes Institute of Management)
06.2017 - Current
  • Preparing monthly team and revenue reports
  • Interviewing Candidates for various programme and maintain records
  • Payments Tracker.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Created detailed reports on project progress for senior management review.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.
  • Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.

Operation Manager

GoPaisa.com
  • Preparing daily and monthly reports of the cashback amount to be issued
  • Meeting clients and networks on monthly performances
  • Representing the organization in various meets, seminars and discussions
  • Handling social media account of the organization
  • Managing the leaves and team efficiency
  • Writing content for the company's website and blogs.

Operation Manager

Buzytech Solutions Pvt. Ltd
  • Meeting clients for tie-ups
  • Getting new clients on board and coordinating with the IT team as per their requirements
  • Handling social media account of the clients and organization
  • Preparing monthly calendars for social media pages
  • Performance report.

Senior Floor Supervisor

Snapdeal.com
  • Preparing customer refund reports
  • Issuing NEFT for the customer refunds
  • Pushing refund credits to users account
  • Providing resolution to customer queries (email)
  • Managing team.

Senior Floor Supervisor

99labels.com
  • Email resolution to customer queries
  • Chat support
  • Training the new joinee about the organization and getting them ready for their tasks
  • Preparing monthly refund and performance reports
  • Daily Sales Report.

Education

POST GRADUATE DIPLOMA IN MASS COMMUNICATION - Mass Communication

Bharatiya Vidya Bhavan
06.2010

B.Com (Hons) - Commerce

Sri Aurobindo College, Delhi University
04.2009

High School Diploma -

Notre Dame School
04.2006

Skills

  • Target Achievements
  • Customer Management
  • Team Management
  • Relationship Management
  • Strategic Planning
  • Reports Preparation
  • Quality Management
  • Resource Allocation
  • Reporting Oversight
  • Reporting Management
  • Operations Planning
  • Documentation and Reporting

Educational And Professional Credentials

  • POST GRADUATE DIPLOMA IN MASS COMMUNICATION - Bharatiya Vidya Bhavan', New Delhi
  • B.COM (HONOURS) from Sri Aurobindo College; Delhi University.
  • Intermediate (10 + 2): A.I.S.S.E from NotreDame School, Badarpur-NTPC in CBSE board

Additional Information

04/26/89, N3737516, Traveling, Reading, English, Hindi, and Bengali, Available on request

Participation And Achievements

  • Stood First in Inter College Duet Dance competition.
  • Participated and won prizes in various inter school competitions like symposium and music competitions.
  • Stood Second in Inter College Solo Dance competition.
  • Event organizer in all school and college annual day functions.
  • Won gold medal in Inter House Kho-Kho competition (2006).
  • Participated in college and school level debate and essay competition and received applauds.

Internship And Projects

  • 2 months training in public relation's with 'Alliancespr', Delhi as an intern-PRO., Drafting a Press release & handling events.
  • 1month training with INDIA NEWS channel, worked with the entertainment production team. Writing packages, anchor's script, preparing the shows.
  • Worked as a trainee-Relationship manager with 'Grand Cinevisions pvt.ltd.'
  • Worked as a 'writer' with Contentorial Writing Services pvt.ltd. , Delhi.
  • PROJECT: CORPORATE SOCIAL RESPONSIBILITY, Corporate Social Responsibility aligns business operations with social values. Corporate Social Responsibility focuses on the social, environmental and financial success of a company. The project included analysis of initiatives of corporate responsibility taken by companies namely, ITC Limited, Hindustan Unilever Limited and Infosys Technologies Limited.
  • PROJECT: PUNJABIFICATION OF BOLLYWOOD, Following the trend of B'wood town, the project deals with the Sardarji trend the Bollywood went through. The project explains and deals with the case study of Sardar trend followed by the main lead actors. Movies like Singh is King, Love Aaj Kal etc, their box office result's and the reviews by the people.

Timeline

Senior Manaager - Sales Operations

Great Learning (Great Lakes Institute of Management)
06.2017 - Current

Operation Manager

GoPaisa.com

Operation Manager

Buzytech Solutions Pvt. Ltd

Senior Floor Supervisor

Snapdeal.com

Senior Floor Supervisor

99labels.com

POST GRADUATE DIPLOMA IN MASS COMMUNICATION - Mass Communication

Bharatiya Vidya Bhavan

B.Com (Hons) - Commerce

Sri Aurobindo College, Delhi University

High School Diploma -

Notre Dame School
NANDHINI ROY