Nandini Kumari
Hyderabad
Summary
Results-oriented and highly skilled Team Lead with a proven track record in Anti-Money Laundering (AML), Know Your Customer (KYC), Due Diligence, and Mortgage Lending. Adept at leveraging a comprehensive understanding of regulatory compliance and risk management to drive operational excellence. Demonstrated leadership in managing and motivating cross-functional teams to achieve organizational goals. Possess a keen eye for detail and a strategic approach to problem-solving, ensuring accuracy and efficiency in all aspects of AML, KYC, Due Diligence, and mortgage lending and underwriting processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Team Lead
OSB India
Hyderabad
09.2023 - Current
- Achieved 100% team adherence to AML and KYC regulations, ensuring robust risk management in underwriting.
- Initiated strategies for a 20% improvement in due diligence efficiency while maintaining high-quality standards in underwriting procedures.
- Collaborated across teams, reducing overall organizational risk by 10% and optimizing mortgage application processes for a 15% reduction in processing time and improved customer experience.
- Set clear performance goals, contributing to a 25% increase in team productivity within underwriting processes. Implemented a feedback system, resulting in a 15% improvement in individual and team performance, emphasizing ongoing underwriting practice enhancement.
- Identified and addressed skill gaps through targeted training, achieving a 30% improvement in team competency across KYC, AML, Due Diligence, and Mortgage Underwriting.
Team Lead
Better Mortgages
Gurugram
04.2021 - 05.2023
- Spearheaded the implementation of robust processes, resulting in a 25% reduction in financial crime-related risks and achieving 100% compliance with legal requirements.
- Led due diligence processes, contributing to a 30% improvement in accurate client, transaction, and business relationship assessments, enhancing underwriting precision.
- Successfully supervised mortgage lending operations, ensuring a 20% increase in compliance levels, particularly in underwriting processes, aligned with industry regulations and internal policies.
- Provided effective leadership, fostering a positive working environment that led to a 15% increase in team collaboration and morale, crucial for streamlined underwriting workflows.
- Implemented reporting mechanisms, showcasing a 20% improvement in team performance and compliance metrics related to underwriting, KYC, AML, and due diligence.
- Effectively communicated with internal stakeholders, including senior management, resulting in a 25% improvement in stakeholder satisfaction, demonstrating transparency and accountability in underwriting practices.
Customer Experience Quality Operations
Amazon
02.2018 - 05.2019
- Developed exclusive tools and Standard Operating Procedures (SOPs) for analyzing data and identifying the root causes of defects in Amazon Go technology, leading to a notable 20% reduction in product defects.
- Conducted a comprehensive analysis of 35% of customer billing and shelf interactions in Amazon Go stores, utilizing data-driven insights to identify and address emerging trends effectively.
- Introduced a customer-centric approach in operations, refining processes by 30% and providing on-the-floor support (Subject Matter Expert) to address escalated queries and enhance overall efficiency.
Customer Service Associate
iEnergizer
05.2017 - 02.2018
- Achieved a 15% increase in customer satisfaction ratings by consistently delivering prompt and effective solutions to player inquiries and concerns.
- Streamlined customer service operations, resulting in a 20% reduction in response time to player queries, ensuring quicker issue resolution and an enhanced gaming experience.
- Implemented strategies that led to a 25% increase in positive player interactions and feedback, fostering a stronger sense of community and loyalty.
Education
Post Graduate Diploma in Management -
Jaipuria Institute of Management
Noida, India05-2021
Bachelor of Commerce - Commerce
University of Allahabad
Allahabad, India06-2015
Skills
- Regulatory Compliance Expertise
- Root Cause Analysis (RCA) Proficiency
- Mortgage Underwriting Acumen
- Leadership and Team Management
- Communication and Stakeholder Management
- Tableau and PowerBi (Basics)
- Training and Skill Development
- Efficiency in Due Diligence, AML and KYC
Accomplishments
- Completed Vulnerable Customer Training- OSB India
- Stood 2nd position in PGDM program
- Recognized for earning educational scholarship worth INR 2,60,000
Certification
- Excel and VBA- Data Camp
Timeline
Deputy Team Lead
OSB India
09.2023 - Current
Team Lead
Better Mortgages
04.2021 - 05.2023
Customer Experience Quality Operations
Amazon
02.2018 - 05.2019
Customer Service Associate
iEnergizer
05.2017 - 02.2018
Post Graduate Diploma in Management -
Jaipuria Institute of Management
Bachelor of Commerce - Commerce
University of Allahabad
- Excel and VBA- Data Camp
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