Nandini Sharma

• Executed on a comprehensive engagement and retention strategy, including regular cadence of check-ins with HRBPs within assigned business line.
• Developed comprehensive process for new hires and reviewed new hire onboarding effectiveness.
• Conducted ESG & Engagement surveys and developed, analyzed and updated company about various levels to identify areas of improvement.
• Conducted discussions with leadership and HR stakeholders to understand key strategic imperatives and areas of focus from employee perspective.
• Managed and streamlined Leadership Learning Program for over 150 Top leaders focusing on 4 P's of Effective Communication
• Co-created surveys along with client teams based on key dimensions and administered surveys across departments throughout the organisation
• Analyzed findings and presented results and insights to leadership along with action planning guidelines to address the key areas of improvement.
• Driven talent development process, including designing and delivering onboarding programs including orientation and retaining of top employees to enhance employees' successful engaging journey with the organisation

Conducted various Engagement Studies to provide consulting services to clients to identify improvement and sustain areas that will impact an organization’s engagement levels.

• Project Management – Leading multiple projects by understanding client requirements, project goals and preparing schedule through discussions with Kincentric’s consulting team across different markets.
• Surveys: Conducted engagement surveys and developed, analyzed and updated company about engagement levels.
• Stakeholder Management: Worked with clients and managed internal stakeholders across multiple regions, such as Asia and ANZ, to provide insights and consulting solutions.
• Project Scoping an Allocation - Effectively managed available staff resources and project pipelines and intake process in liaison with the Team Lead
• Best Employers Program – An extensive research to assess organizations on what makes them a winning workplace that includes extensive collaboration with 100+ clients. Pacific Best Employers and foundation studies

• Engagement & Culture Reporting in excel, PPT and in-house tools while maintaining the quality and audits for manual reports for Asia, Middles East and other markets like Hong Kong, Korea, Japan
• Questionnaire designing – by understanding client’s business requirements and key areas to consolidate primary research data to provide required solutions.
• Benchmarking - Evaluating the company and market level results basis the industrial, historical, global benchmarks.
• Database Management - with information about all the clients from all markets along with demographics as well Industry Classification information.

Communicating with customers through different mediums (email, chat and phones) by utilizing a variety of software tools to navigate customer accounts and communicate effective solutions in a fun and fast paced environment

• Attending escalation calls apart from taking normal calls.
• Conveying the client requirements to the team with regards to the process.
• Attaining daily, weekly and monthly targets specified by the process.
• Adhering to the schedule as prescribed by the TL.
• Providing the feedback to the process manager at the end of the day.