Nanditha M

Product support engineer with 1.5 years of experience in resolving production challenges, API integration tasks, testing through POSTMAN, debugging Network Logs connector configuration problems,Integration Cloud issues and CRM platform concerns.

Resolved issues promptly through effective debugging techniques. Engaged in cross-functional team collaborations to optimize solutions.

Worked with Zoho ticketing tools while maintaining expected SLAS

Attained highest customer satisfaction ratings within team

• Troubleshot product issues and resolved customer inquiries efficiently.
• Analyzed support ticket trends to identify common challenges faced by users.
• Provided technical support and resolved customer queries related to product functionality and application issues.
• Troubleshot bugs, API issues, and configuration-related problems to ensure smooth product performance.
• Managed support tickets and collaborated with internal teams for timely issue resolution.
• Assisted customers with product onboarding, data imports, and user account configurations.
• Monitored application logs and analyzed root causes to minimize recurring issues.
• Maintained technical documentation and ensured high customer satisfaction through effective communication.
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• Worked with front end android development team, to understand the functional
  requirements of the applications.
  • Optimized the user interface for increased responsiveness, achieving an improved user
  experience for customers.
  • Worked on a capstone project , e-commerce application using android studio.
  • Involved in analyzing System and functional specifications, Use cases, Business
  Requirements , and identifying Test Scenario Design.
  • Analyzed user stories and Sprint planning, Review sessions and Scrum Meetings.