Dedicated Customer service Representative dedicated to providing quality care of Ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry., Hardworking and ready to join my next team.
Hi, I’m
Naren Hakhu
Service Desk Support L1 & L2
Summary
Overview
15
years of professional experience
3
years of post-secondary education
3
Languages
Work History
Employeer Tata Consultancy ServicePune
Project -Service Desk Support Vodaphone Idea L1
10.2023 - Current
Job overview
- Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
- Working on SQL and Basic Linux queries and identify the root cause of the issue
- Each week having activity where we check the issue Across the PAN INDIA.
- Troubleshot various technical issues dealing with , network and 5G upgrade
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
Tata counsultancy service
Project - Insurance Consultant
04.2021 - 09.2023
Job overview
- Providing and managing different types of insurance coverage to our Customers and send them timely updates on their insurance coverage
- Verified patient insurance coverage and explained insurance billing procedures
- Verified insurance coverage and entered patient information and billing codes into the system
- Answered patient inquiries and provided accurate information regarding procedures and insurance coverage.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Monitored customer feedback and identified areas of improvement.
Tata Consultancy ServicesPune
Project -Telstra -Research Analyst
08.2015 - 06.2020
Job overview
- Working as Case managers for customers until his connection Will be converted from ADSL to Fibber or wireless
- Managing all incoming phone calls, faxes, emails, and web requests and associated documentation within Siebel, Wips, Pega, SMS and connect
- Providing Priority Assistance for connection and fault repair to Residential customers who have a person residing at their home with a diagnosed life-threatening medical condition whose life, may be at risk without access to an operational telephone service.
- Trouble shooting of Routers ,Modems
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
EXLPune
Senior Associate
09.2010 - 09.2014
Job overview
- Quickly respond to customer calls, deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, there by driving customer loyalty
- Solving bills and payment issues Retain the members for the cancellation of memberships
- Providing roadside service to members on the highways and freeways.
- Developed new sales opportunities through development and rollout of promotional plans.
- Utilized customer feedback to improve product offerings.
- Greeted customers and offered assistance for increased customer satisfaction.
Planet MPune
Senior Supervisor
04.2009 - 07.2010
Job overview
- To ensure that the store reflects the ambiance, service, and values expected
- To provide a team environment to the team working within the store
- To understand the consumer needs and preferences and use this knowledge to contribute and assist marketing team to develop successful marketing programs and activities
- To attract customers to the store, and ways to convert these into sales
- To plan merchandise that would appeal most to the target customers
- To ensure that the standards of service, design, merchandise are maintained in accordance
- To have a good understanding of who are the competitors and what are the levels of business at other competitor outlets.
Education
Islamia College of Science And CommerceSrinagar
04.2004 - 03.2007
University Overview
Foundation: Completed- IITL 2011 Founded Certification E0 , Udemy
Skills
Bascic SQL Commands
Details
Details
Mobile 9860893552,
Mobile -95116966611, (Whatsapp)
E-mail Narenhakhu@gmail.com
Disclaimer
Disclaimer
I hereby declare that all the information mentioned in my resume is true and correct to my knowledge and I take full responsibility for the accuracy of the particulars mentioned.
Timeline
Project -Service Desk Support Vodaphone Idea L1
Employeer Tata Consultancy Service
10.2023 - Current
Project - Insurance Consultant
Tata counsultancy service
04.2021 - 09.2023
Project -Telstra -Research Analyst
Tata Consultancy Services
08.2015 - 06.2020
Senior Associate
EXL
09.2010 - 09.2014
Senior Supervisor
Planet M
04.2009 - 07.2010
Islamia College of Science And Commerce
04.2004 - 03.2007