Naresh Kumar Nagar

(Had joined on the post of Cluster Manager. As per performance promoted Senior Cluster Manager. Then after)

one year as per performance promoted on Area collection Manager.)• Working on bucket 0 to writeoff on Consumer SME and Auto Loan.

• Handled collection Agency Team.

• Joint visit with Team on customer address

• To make MIS on daily, weekly & Monthly basis . .

• ·Co-ordination with operation department regarding NOC & customer issue & for closure of account.

• Join all Legal activity with Legal department /layer chamber

Coordinate with Audit Team & completed branch Audit by audit Team

• Analyzed delinquent accounts to determine appropriate collection action.
• Developed and implemented collection strategies for assigned accounts.
• Negotiated payment arrangements with customers and monitored compliance.
• Recorded customer contact information, account notes and changes in financial status of accounts.
• Performed skip tracing activities to locate customers with delinquent accounts.
• Maintained accurate records of all collection activities in the company database system.
• Conducted daily reviews of aging reports to identify overdue accounts requiring attention.

• Audit of Capital First branch of Collection process Audit of Collection Channel partner of Capital First Coordinated with team for Audit Work

Collection Manager audit.

• Repo agency and Yard audit

• Prepare beet plan

• Prepare Closing report

• Audit of CFL HOC (Dunning Process, Allocation )

• Audit of legal process

• Maintained accurate records of collection activities in customer database.
• Conducted research to identify debtors and their contact information.
• Developed collection strategies for delinquent accounts, including payment arrangements with customers.
• Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
• Processed payments from customers according to company policies and procedures.
• Performed skip-tracing activities to locate missing debtors or those who have moved without leaving forwarding addresses.
• Assisted legal counsel in preparing cases for court proceedings when necessary.
• Provided customer service support by responding promptly to inquiries from both customers and internal staff members.

• Coordinated with customers to ensure timely delivery of goods.
• Monitored storage space and adjusted inventory levels accordingly.
• Organized palletizing, wrapping, and labeling of products for shipment.
• Maintained accurate records of warehouse operations including inventory management and shipping and receiving logs.
• Performed daily cycle counts and reconciled discrepancies between physical counts and computer records.
• Developed effective processes to improve order accuracy and reduce costs associated with warehousing activities.