NARSINGH NATH MISHRA
Bangalore
Summary
Results-driven Senior Inside Sales Manager with 5+ years of experience in B2B Sales, Business Development, and Sales Operations across EdTech, Banking, E-commerce, and Direct Sales domains. Proven expertise in leading and mentoring high-performing teams, building scalable sales pipelines, exceeding revenue targets, and delivering exceptional customer experiences. PMP certified professional with strong proficiency in Salesforce CRM, stakeholder management, and process optimization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Inside Sales Manager
TECHADEMY
05.2025 - 07.2025
- Led and managed a team of Inside Sales Managers responsible for learner enrollments into professional upskilling programs.
- Consulted learners to identify skill gaps and recommended relevant certification pathways aligned with career goals.
- Resolved learner escalations and ensured a seamless end-to-end onboarding and learning experience.
- Worked closely with operations and academic teams to improve learner satisfaction and completion rates.
Senior Inside Sales Manager
SIMPLILEARN
03.2023 - 08.2024
- Led a high-performing inside sales team of 15 members, consistently achieving and exceeding quarterly revenue targets.
- Designed and executed sales strategies based on competitor analysis and market trends.
- Built, tracked, and optimized sales pipelines using Salesforce CRM, improving forecast accuracy.
- Developed strong relationships with key customers, resulting in increased repeat business and referrals.
- Collaborated with marketing, operations, and product teams to ensure quality delivery and customer satisfaction.
- Introduced incentive and performance programs that significantly improved team motivation and productivity.
- Analyzed customer feedback and implemented corrective actions to enhance service quality.
Seller Associate
AMAZON
09.2020 - 02.2021
- Onboarded new sellers onto the Amazon marketplace, enabling successful business launches.
- Provided end-to-end guidance on seller policies, cataloging, pricing, and logistics.
- Delivered high-quality client servicing to ensure seller satisfaction and platform adoption.
Virtual Relationship Manager
HDFC BANK
06.2016 - 10.2017
- Served as a dedicated relationship manager for premium customers.
- Provided comprehensive advisory on loans, investments, and banking products.
- Built long-term customer relationships through trust, responsiveness, and service excellence.
Management Trainer
APPCO GROUP
07.2014 - 09.2015
- Worked in a direct sales environment representing client brands.
- Acted as an intermediary between clients and customers to ensure service quality.
- Trained and mentored junior associates on sales techniques and customer engagement.
Education
Post Graduate Diploma in Management - Finance
ISBR Business School
01.2014
Bachelor of Business Administration -
Khallikote College
01.2012
12th Standard -
R C M Science College
10th Standard -
St. Xavier’s Senior Secondary School
Skills
- B2B & Inside Sales Strategy
- Team Leadership
- Coaching
- Performance Management
- Sales Operations
- Process Improvement
- Salesforce CRM
- Pipeline Management
- Revenue Growth
- Target Achievement
- Customer Success
- Relationship Management
- Cross-functional Collaboration
- MS Excel
- Microsoft Office Suite
- Communication
- Negotiation
- Decision Making
Certification
Project Management Professional (PMP), 03/01/25, 05/31/25
Languages
English
Proficient
C2
Hindi
Beginner
A1
Telugu
Proficient
C2
Oriya
Beginner
A1
Timeline
Senior Inside Sales Manager
TECHADEMY
05.2025 - 07.2025
Senior Inside Sales Manager
SIMPLILEARN
03.2023 - 08.2024
Seller Associate
AMAZON
09.2020 - 02.2021
Virtual Relationship Manager
HDFC BANK
06.2016 - 10.2017
Management Trainer
APPCO GROUP
07.2014 - 09.2015
Post Graduate Diploma in Management - Finance
ISBR Business School
Bachelor of Business Administration -
Khallikote College
12th Standard -
R C M Science College
10th Standard -
St. Xavier’s Senior Secondary School