NATASHA BRARU
Results-Driven Delivery Manager | ITIL4 & PMP Certified
BANGALORE
Summary
Results-oriented ITIL4 and PMP-certified Delivery Manager with 16+ years of experience ensuring operational success and client satisfaction across Banking, Utility, and Service Providers. Following a family-focused hiatus, pursued an Executive MBA and Lean Six Sigma certifications to enhance service delivery expertise. Excel at leading high-performing teams, optimizing IT operations, and forging client-centric partnerships.
Overview
17
17
years of professional experience
7
7
Certifications
Work History
Vice President
LSEG
08.2022 - 07.2023
- Led a $10M+ Strategic Transformation Program for Business Intelligence Reporting, delivering 25% faster insights to global stakeholders.
- Managed IT Operations, ensuring alignment with corporate financial goals.
- Led cross-functional teams (30+ members) for the successful completion of major projects, resulting in increased efficiency and client satisfaction with PMI and Agile Methodologies.
Program Manager
Infosys
11.2018 - 02.2022
- Executed a multinational Financial Transformation program, securing $5M in upgrade projects and achieving 98% client satisfaction.
- Managed 20+ global analysts and specialists, enhancing delivery through Automation and Cloud technologies.
- Drove pre-sales and proposals across EMEA, NA, and MENA, strengthening strategic partnerships.
Senior Principal Consultant
Oracle
01.2017 - 10.2018
- Designed and pitched BI and Data Engineering programs for banking clients, achieving 15% efficiency gains.
- Led workshops on Oracle methodologies, improving team delivery capabilities.
Associate Vice President
RBS
07.2016 - 11.2016
- Worked on Legacy Systems Modernization and Financial Reporting Optimization, enhancing performance, and user satisfaction.
- Contributed to Upskilling of Technical and Business teams along with Enterprise Performance tools for Global Financial Reporting.
Technical Lead
Accenture
12.2015 - 07.2016
- Directed a Financial Reporting Service Delivery Project, meeting 100% of business goals for a Utility client.
Assistant Manager
RBS
07.2013 - 12.2015
- Managed Financial Reporting Insourcing, enhancing service delivery and user satisfaction by 10%.
Various Roles
Steria, Sapient, Capgemini
05.2006 - 06.2013
- Supported EPM, ETL, and Java development projects at Steria, Sapient, and Capgemini.
Education
MBA - Financial Management
IMT
Ghaziabad, India 04.2001 -
B.E. - Electronics
MITS
India 04.2001 -
Skills
Service Delivery Optimization (PMI Standard)
Client Relationship Management
IT Operations (ITIL framework)
Performance Tracking (KPIs/SLAs)
Resource Management & Coaching
Process improvement (Six Sigma)
Accomplishments
- Recognized for Exemplary Commitment (2022)
- 'Pat on Back' award for Remarkable Stakeholder Management (2019 & 2020)
- Honored with Outstanding Operational Excellence (2015)
- Received Core Value award for Exceptional Deliveries (2014)
Languages known
- English (Fluent)
- Hindi (Native)
- Arabic (Basic)
Certification
PMI - PMP (Currently PMI Member)
Technical Skills
- Management Tools: Microsoft Project, MS Visio, Jira, Confluence, MS Excel & PPT, Power BI, SharePoint, SVN, IBM Rational Software Architect, CMS, Rational Rose & Clear Case
- IT & Software Development tools: Enterprise Performance Management Suite, ETL (Oracle Data Integrator), Data warehousing (Snowflake), Power BI, Programming (JAVA, VBScript,Jython), Database Management(SQL, Oracle DB, MySQL, Microsoft SQL Server)
Timeline
ITIL4 (Axelos Certified)
08-2024
PMI - PMP (Currently PMI Member)
07-2024
Lean Six Sigma Black Belt (S.S.C)
03-2024
Professional Agile Leadership (Scrum.Org)
03-2024
Professional Scrum Master (Scrum.Org)
03-2024
Lean Six Sigma Green Belt (S.S.C)
02-2024
Lean Six Sigma Yellow Belt (S.S.C)
01-2024
Vice President
LSEG
08.2022 - 07.2023
Program Manager
Infosys
11.2018 - 02.2022
Senior Principal Consultant
Oracle
01.2017 - 10.2018
Associate Vice President
RBS
07.2016 - 11.2016
Technical Lead
Accenture
12.2015 - 07.2016
Assistant Manager
RBS
07.2013 - 12.2015
Various Roles
Steria, Sapient, Capgemini
05.2006 - 06.2013
MBA - Financial Management
IMT
04.2001 -
B.E. - Electronics
MITS
04.2001 -
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