Navdeep Bahl
New Delhi
Summary
Highly organised and accomplished leader with extensive facilities management and related administrative experience gained during my professional tenure of over 12 years’. Demonstrable track record of improving operational procedures as well as ensuring manpower optimization to achieve maximum productivity. Works with a key objective of delivering unimpeachable quality of service to employees, whilst ensuring the operations workforce achieves the agreed financial and operational performance objectives. Holds a track-record of managing large and multi-site workspace service budgets against KPIs and SLAs, with a primary focus on executing facilities process standards and continuous quality improvement towards achieving consistency and “best in class” delivery model. Fosters and sustains robust working relations with management, staff, as well as internal and external groups. Possesses an ability to exhibit professionalism and discretion while dealing with all types of professionals and high profile individuals.
Overview
22
22
years of professional experience
Work History
Manager Administration
Orient Electric Ltd (CKA Birla Group)
08.2015 - Current
- Hold the control of the facilities / Opex and Capex Budgets, including agreeing / framing initial budget, producing monthly forecasts with justifications for expenditure, and strategizing savings, without impacting service levels
- End to end management of setting up new facilities such as offices - ensuring Orient Electric’s Business Continuity program and working closely with senior management and staff; corporate employee seating capacity 350, approx. area 40,000 sq. ft. Coordination with Architect and PMC for finalization of BOQ. Handling the Branch inauguration task in better and organized way.
- Closely Monitor the renewal of Branch Lease deed, Identification of New Branch Premises by doing coordination and negotiation with Landlord and Broker involved close the New Branch location at Delhi, Mumbai, Nagpur, Pune, Indore, Raipur, Chennai, Cochin, Patna, Lucknow and Ranchi, Finalization of Branch Layout Preparing Approval note to senior management.
- Identify CO Working centers on requirement basis on Pan India Basis.
- HK and security agency finalization on Pan India Basis (Branch, Depot and Factory Locations) and review agency performance as per company SOP.
- Handle the project work of new corporate office Liaoning with local MCD, landlord, PMC agency, GC contractor, Project engineer and looking after the timely payments of various vendors involved. (Project costs more than 5 Crore)
- AMC renewal and Repair & Maintenance of Corporate office and Branch Locations on PAN India basis.
- Seating layout at corporate office (Department wise)
- Preparing the new Branch selection SOP and Expense SOP.
- Successfully close the B2B deal with LG Electronics and USHA International for procurement of AC, Microwave, LED and Water dispenser for Pan India Branch Locations.
- Review and recommend the evolution of workplace services including catering (cafeteria, hospitality, break out provisions and vending), security, wellbeing and risk management
- Provide support to the project management of major internal and external maintenance works along with the relevant surveyor. This includes maintenance of generators, transmissions equipment, lifts etc.
- Deliver procurement activities that support the strategic aims of the organization; ensure best value, supply chain performance and legal compliance
- Chase quotations from suppliers, analyze expenditure, and liaise with stakeholders to ensure working relationships
- Presently handling more than 100 vendors on Pan India Basis
- Well versed in doing vendor bill service entries in SAP. DMS software for vendor payment.
- Work in close collaboration with multi-regionally located staff members for organizing travel itineraries - (international and domestic) flights, hotel bookings, transfers, foreign currencies, meetings and visas. Ensure the arrangements are completed to the highest satisfaction.
- Executing Hotel booking for Top Management (CEO, CFO, Director etc.) at both Company and Group level.
- Hotel contract executed for Hotels Like ITC, Trident Hotels, Taj, The Park, Lemon Tree on Pan India Basis.
- Well versed in handling booking through Travel Management Tool.
- Managing Monthly Travel expenses of Rs 25 Lacs.
- Handle the Group Ticket booking by doing effective coordination with COX & Kings for Employee sales meet at Kerala.
- Managing off site conference of senior leadership team, sales meet at multi locations.
- Managed a team of 5 members with the Corporate Office and along with 25 branches and depot locations
- Support the relationship between the organization and its employees appropriately, with a clear and transparent framework: gift finalization, timely distribution on Pan India basis, and outbound training at CEO level
- Facilitated the employees in medical reimbursement, coordination with Insurance partner and TPA. Conducted policy awareness program at different locations Pan India. GPA, GTL and GMP policy renewal arranging and finalizing quotes from different insurance companies.
- Involvement in doing front end coordination with TPA for designing of Employee medical Insurance Tool
- Indirect support to various Factory locations, Noida, Faridabad, Hyderabad and Kolkata.
- Employee engagement activities: - Organize Cricket and Badminton Tournament. Managing other Employee engagement activities on Pan India Basis.
- Achievement: - Receive HI Flyer award from CEO and VP HR. Appreciation card from CEO
- Work to drive the Environmental Health and Safety culture within the organization
- Engage with all employees to provide support and direction on Health and Safety matters
- Executed the Tie up with Fortis Hospital for Senior Management Corporate health checkup (Contract renewal on Annual basis, Booking of Appointment)
- Resolving employee queries regarding Employee Medical Insurance, coordination with Insurance Company and TPA for claim settlement and monthly reconciliation. Renewal of Medical, accidental and Term Insurance
- Monitoring compliances of Branch Locations, HO through compliance partner, All compliances updated in Compliance software on quarterly basis.
- Facilities and Budget Management | Infrastructural and Interiors Planning / Work-Space Maintenance
- Procurement & Vendor Management:
- Travel Service Management:
- Employee Interaction / Team Management/Employee engagement activities
- Environment / Health and Safety Implementation/Compliance Management
DEPUTY MANAGER - ADMINISTRATION
Aditya Birla Group (Pantaloons Fashion & Retail Ltd.)
10.2011 - 01.2015
- Managed 30 stores within the North Zone for execution of all types of admin related tasks. Championed the formulation of service budgets, forecasts, operation plans and implementation of cost-saving measures whilst maintaining profitability; delivered 20% reduction in manpower cost
- Led management of Security and Housekeeping budgets (INR 7.6 Crs) for 30 retail stores (avg. Carpet Size 15000 to 17000 sq. ft.), including tracking of expenditure and reporting, working to ensure projects are delivered within budget
- Managed a team of more than 25 Senior Executives and closely monitored their work performance
- Managed and trained the security team; coordinated response and incident management to address threats towards property’s assets and operations
- Held liaison with Government and regulatory bodies for obtaining necessary sanctions/approvals and ensuring smooth working conditions in the stores; conducted Mystery and Commercial Audits to ensure compliance with standards
- Ensured the customer was front and center of the workspace services team and that members were proactively managing multiple priorities
- Supported business in the pursuit of health and safety excellence through process improvements within the function
- Drove business productivity metrics affected by sourcing; ensured accuracy, identified new areas of opportunity to drive cost out, and implemented operating efficiency
- Overall responsible for entire administrative function, including, Vendor Selection, Vendor Performance Evaluation & Bill Settlement using SAP ARIBA; managed close to 100 vendors on a monthly basis
- Coordination for AMC Renewal: Escalators, Lifts, Store Light Management
- Delivered professional facilities management function in respect of the identification, development and implementation of schemes for maintenance, refurbishment, alterations and new build for Zonal Offices and Stores
- Provided leadership to drive people - integration and worked in close collaboration with the other department heads to maximize productivity – managed Payroll preparation and Salary disbursement of 400 Temp Manpower
- Zonal Office
Manager
Gene Byte Pvt. Ltd.
12.2005 - 09.2011
Senior Officer
ICICI Bank Ltd.
04.2005 - 11.2005
Executive
HDFC Bank Ltd.
01.2004 - 03.2005
Education
Post Graduate Diploma - Business Administration
Symbiosis Center for Distance Learning
01.2004
Bachelor of Commerce - undefined
Punjab University
01.2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
PERSONAL DOSSIER
English and Hindi
Hobbies and Interests
Playing Badminton, Table tennis and Cycling
Timeline
Manager Administration
Orient Electric Ltd (CKA Birla Group)
08.2015 - Current
DEPUTY MANAGER - ADMINISTRATION
Aditya Birla Group (Pantaloons Fashion & Retail Ltd.)
10.2011 - 01.2015
Manager
Gene Byte Pvt. Ltd.
12.2005 - 09.2011
Senior Officer
ICICI Bank Ltd.
04.2005 - 11.2005
Executive
HDFC Bank Ltd.
01.2004 - 03.2005
Bachelor of Commerce - undefined
Punjab University
Post Graduate Diploma - Business Administration
Symbiosis Center for Distance Learning