Summary
Overview
Work History
Education
Skills
Certification
Software
Accomplishments
Timeline
Generic

Naveen Dhankar

Retail Store Manager
Gurgaon ,Haryana

Summary

Successful sales professional with 10+ years experience in large scale retail environments. Implement cost control measures to ensure operations remain within company budget. Maximise bottom-line performance through P&L, merchandising, staff management, loss control & inventory management initiatives.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Store Manager

Olfactive(Luxury Perfumes), IGI Airport
Delhi
04.2018 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Generated repeat business by developing and maintaining strong team of 20 employees devoted to customer service.
  • Hired, trained and supervised retail team members bringing in Rs 36 crore in annual revenue.
  • Reduced shrinkage 30% by closely monitoring inventory and security procedures.

Department Manager

Marks & Spencer, Reliance India Pvt Ltd
Delhi
10.2014 - 03.2018
  • Updating month end reports related to retail operations & overseeing all transactions & co curricular activities.
  • Probing & sales analysis for all BU(menswear,womenswear,kids,lingerie,beauty) on tuesday,cost analysis & action taken on wednesday,people training & performance management on thursday & weekend dedicated to sales.
  • Operational feedback,RPF analysis,SPR action plan,SLG report & stock take action plan presentation to Regional Manager.
  • Prepare & present SWOT analysis report to Regional Manager on monthly basis.

Assistant Store Manager

Apple, Iworld
Gurgaon
08.2013 - 09.2014

Assistant Store Manager

Mothercare, DLF Brands
Delhi
11.2009 - 07.2013

Sales Executive

Debenhams, Planet Retail Holdings Pvt Ltd
Gurgaon
08.2007 - 10.2009

Education

Bachelor Of Hotel Management - Hotel Management

Bundelkhand University
Jhansi (U.P)
08.1999 - 10.2003

Skills

    Retail Store Operations

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Certification

Sales & marketing assignment with Tanishq(Region North) from 5th June to 4th July 2006.

Software

Leadership

Managing Ambiguity

Decision Making

People & Resource Management

Setting Direction

Communicating & Influencing

Innovation & Change

Commercial Acumen

Accomplishments

  • Vast experience of new store opening in pan India with multinational brands like Debenhams, mothercare, Olfactive & Hotel Park Plaza.
  • Selected as assistant visual merchandiser to work with international team of Debenhams & mothercare for opening of new stores in pan India.
  • Awarded whistle blower of the year in mothercare(DLF Brands).
  • Boosted sale of mothercare store representing 40% increase year on year.

Timeline

Store Manager

Olfactive(Luxury Perfumes), IGI Airport
04.2018 - Current

Department Manager

Marks & Spencer, Reliance India Pvt Ltd
10.2014 - 03.2018

Assistant Store Manager

Apple, Iworld
08.2013 - 09.2014

Assistant Store Manager

Mothercare, DLF Brands
11.2009 - 07.2013

Sales Executive

Debenhams, Planet Retail Holdings Pvt Ltd
08.2007 - 10.2009

Bachelor Of Hotel Management - Hotel Management

Bundelkhand University
08.1999 - 10.2003

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Naveen Dhankar Retail Store Manager