NAVEEN KUMAR

BANKING

Achievements/Tasks

• Handling for NR RMs in affluent channel HDFC Bank -
• Analyzed customer feedback data to develop action plans for improving services offered.
• Conducted regular meetings with NR Rms.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

BANKING

Achievements/Task

• Provided primary customer support to internal and external customers in fast-paced environment, sales revenue by skillfully promoting relevant add-on options, Increased sales by % through initiatives, Defined sales business strategies and roadmaps to drive performance and departments, Collaborated with 5 person team to effectively manage annual marketing budget Managed 1.5 crore sales portfolio, Collected customer and market feedback and reported information to company leadership, Boosted customer satisfaction scores 100% through fast and knowledgeable issue resolution.

BANKING

Achievements/Task

• Increase credit card customers, Engage and educate customer on product usage, convey brand information to customers and respond to question/inquiries that arise, vides responsible for daily/monthly sales targets, invertigate and address competitors' activates, prioritize and schedule proactive calls to organization' s accounts, update and manage contact database with accurate profiles, notes, and relevant information undertake training on the firm' s markets and products, and improve on selling skills match sales opportunities that cover other products involving various sales representatives bargain customer pricing contracts with party providers.

• Carried out targeted troubleshooting and fault-finding across software issues, enabling timely fixes Reduced help-desk call-handling times by 10 minutes to enhance ICT service centre efficiency Updated and maintained live maintenance deal log and master contract lists in Software to ensure quality compliance Maintained updated knowledge of and to offer best-possible service-user support.