NAVEEN KUMAR V
Bangalore
Summary
Experienced Cloud Support Engineer with a proven ability to collaborate with multiple teams, developers, and project managers to deliver optimal design solutions. Expertise in managing high-level enterprise customer relationships, ensuring cloud security, and implementing high availability architecture. Skilled in incident management and providing quick resolution to high-risk customer issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cloud Support Associate
Amazon Web Services (AWS)
08.2017 - Current
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Leverage extensive customer support experience to provide feedback to internal teams in on how to improve our services.
- Work on critical, highly complex customer problems that may span multiple AWS services.
Cloud Support Engineer
Oracle Cloud Infrastructure
Bengaluru
01.2022 - 10.2025
- Diagnosed and resolved customer issues with cloud services.
- Collaborated with various service teams and the client to enhance service delivery processes.
- Troubleshot complex problems with cloud computing systems and networks.
- Acted as an incident manager for customer escalation to solve complex problems by involving the right service teams.
Technical Support Engineer
HP Enterprise (DXC)
11.2015 - 08.2017
- Answer and log service requests from clients and provide 1st level user administration and account unlock.
- Working with end users and support teams to ensure a consistent and high quality level of support.
IT Analyst
STS Info Technologies (Cisco process)
02.2015 - 08.2015
- Collaborated with teams to troubleshoot software and hardware issues effectively.
Education
BE - Computer Science Engineering
Gopalan College of Engineering And Management
Bangalore01.2014
Pre University -
St.Josephs Pre University College
Bangalore01.2010
Skills
- Networking
- Troubleshooting
- TCP/IP
- DNS
- Routing
- Firewalls
- LAN/WAN
- Cyber Security
- Networking Protocols
- HTTPS
- Load Balancing
- AutoScaling
- Domain Management
- AWS Route 53
- Virtual Private Cloud (VPC)
- High Availability Architecture
Certification
- OCI Cloud Foundations
- OCI Multicloud Assosciate
- OCI AI Foundations
- AWS Certified Solutions Architect - Associate certification, 11/22/19
- AWS Certified Cloud Practitioner
Languages
Telugu
First Language
English
Proficient (C2)
C2
Timeline
Cloud Support Engineer
Oracle Cloud Infrastructure
01.2022 - 10.2025
Cloud Support Associate
Amazon Web Services (AWS)
08.2017 - Current
Technical Support Engineer
HP Enterprise (DXC)
11.2015 - 08.2017
IT Analyst
STS Info Technologies (Cisco process)
02.2015 - 08.2015
BE - Computer Science Engineering
Gopalan College of Engineering And Management
Pre University -
St.Josephs Pre University College
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