Intellect,tradax,pcs,mavarik
Naveen Kumar Krishnaiah
Banking Professional
Bangalore
Summary
Aiming to work in a progressive organization that gives me scope to update my knowledge, and give me a chance to try out amorphous ideas and be a part of the team that dynamically works towards the growth of the organization.
Overview
16
16
years of professional experience
1
1
Certification
3
3
Languages
Work History
Retail Trade and Retail Forex
Axis Bank Ltd
Bangalore
02.2021 - Current
- Met with members to understand goals and recommend solutions to fit specific needs.
- Discussed financial options with clients and provided informed suggestions.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked with clients and finance companies to find optimal solutions for financing.
Manager
Axis Bank limited
Bangalore
10.2015 - 01.2019
- Played an integral role in consistently meeting business and operational targets by 100%; recognized as a South India top performer for enhancing overall Retail Forex productivity for the years 2016 – 2017and 2017-2018
- Bestowed with an award as a top performer in forex campaign, in the South Zone for attaining productivity target for the year 2017-2019
- And till date
- Instrumental in maximizing client base by cross-selling bank products/services as well as developed and implemented strategic business development plans and proposals with an aim of attaining set targets and maximizing overall profitability
- Proven record of handling and resolving queries/requests and issues of walk-in customers, thus attaining Turnaround Time (TAT) of 90% against 100%
- Revamped the client satisfaction score by 100% through maintaining regular interaction and resolving queries on time
- Effectively steered the customer-centric banking operations while focusing on meeting delivery and service quality standards
- Key Responsibilities:
- In charge of Banashankri cluster Retail Forex sales, handling forex cards, retail remittances and NRI PRO rupee deposits
- Attending joint sales calls with branch resources for Travel cards and remittances business
- Coordinating with Channel partners for Forex card funding and queries
- Conducting trainings to the branch resources to upgrade their product knowledge
- Coordinating with the internal support team members to ensure smooth operations through effective implementation of policies, guidelines and standards
- Identifying client requirements and providing customized solutions/products as well as promptly resolving escalated issues, thus maximizing client satisfaction
- Following-up with clients and taking feedback on delivered services and products; implementing improvement initiatives
- Maintaining close communication with various other departments to reconcile and update client accounts as per the audit and operational requirements
- Determining and mitigating risk related to branch/bank; resolving financial issues and steering QA/audit processes
- Escalating serious client issues to the senior management while regularly coordinating with the internal and external customers/departments as well as authorities as per business and operational requirements
- Preparing and providing regular status reports and MIS to the senior management and stakeholders for effective decision-making
- Monitoring competitor’s activities and undertaking necessary change management initiatives
- Establishing strong rapport with key clients; suggesting apposite solutions as per their needs and ensuring customer retention.
Tata Capital Forex
Bangalore
11.2013 - 09.2015
Mercury Travels limited
Bangalore
08.2013 - 11.2013
Assistant manager
Lotus Forex Pvt Ltd
Bangalore
03.2012 - 07.2013
Area Manager
Centrum Direct Ltd
Bangalore
06.2009 - 03.2012
Indusind Bank Ltd
07.2012 - 01.2012
- Responsible for managing main branch Basavangudi
- Driving Trade Business through different channels –
- Planning activities in branch head for achieving Fx budgets
- Product specific focus on Activations of NTB/NTT, Export Financing, Asset Book – Utilization, Marketing Activities, retail Fx Business
- Conducting TFx - Product training for teams across channel & business segments
Sale’s Executive
WEIZMANN FOREX LTD
Bangalore
03.2008 - 06.2009
- Forex
- I hereby declare that all the above information provided is absolutely true to the best of my knowledge
- Currently I am seeking for a good position where my knowledge can be shared and enriched
- I will work to the satisfaction of my superiors
- Kindly accept and oblige
- You’re faithfully (Naveen Kumar Krishnaiah)
Product Sales Manager
Kotak, GTS
01.2019 - 07.2007
- Emerging market)(from jan, Responsible for managing 60 branches in Karnataka upcountry (5 clusters) with targeted majors branches of 30
- Driving Forex Business through different channels - Branch Banking, Sales, Working Capital, NR, Priority Banking, Wealth and TASC
- Planning activities and contests for RM’s & other Business Segment for achieving Fx budgets
- Product specific focus on Activations of NTB/NTT, Export Financing, Asset Book – Utilization, Marketing Activities, retail Fx Business
- Conducting TFx - Product training for teams across channel & business segments
- Regular Reviews and discussion with Business segments towards way forward and improvement on Fx income
- Enhancing profits for cluster branches by onboarding NTB’s and reactivating inactive accounts
- To coordinate for documentation on various Trade products and ensuring that the requirements are in sync with regulatory bodies like RBI, FEDAI, FEMA and bank's guidelines
- To ensure that branches comply with all FEMA
- RBI guidelines that govern Foreign Trade Policies and Forex thresholds
- Driving marketing initiatives launched centrally by the product team or any other team directly for product promotion
- Organizing sales promotional activities for brand building & market development
- Key factors
- Forex and Trade Services:
- Import Services-Advance Remittance, direct remittance, collection bills , letter of credit, Buyers Credit
- Export Services- Export collection, export advance payment, Pre & Post Shipment Finance
- Retail Forex – LRS Transactions and Fx card.
Education
Master of Accounting &Finance - Financial Management
Karnataka State Open University
Bachelor of Commerce - Accounts
Mahatma Gandhi Kashi Vidyapith
Skills
TECHNICAL SKILLSundefined
Additional Information
- of experience in Foreign and trade Exchange. Proficient in the use of computerized management tools
Accomplishments
Won for best digital marketing,
Won for best retail Trade employee
Won for the Q4 international contest
Won for best income contribution
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team in the development of .
- Achieved by completing with accuracy and efficiency.
- Documented and resolved which led to .
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
Affiliations
- Association of Information Technology Professionals
- Project Management Institute
Software
Certification
Ccfe retail Trade
Interests
Sports, travel, reading, music
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Ccfe retail Trade
10-2023
Retail Trade and Retail Forex
Axis Bank Ltd
02.2021 - Current
Product Sales Manager
Kotak, GTS
01.2019 - 07.2007
Manager
Axis Bank limited
10.2015 - 01.2019
Tata Capital Forex
11.2013 - 09.2015
Mercury Travels limited
08.2013 - 11.2013
Indusind Bank Ltd
07.2012 - 01.2012
Assistant manager
Lotus Forex Pvt Ltd
03.2012 - 07.2013
Area Manager
Centrum Direct Ltd
06.2009 - 03.2012
Sale’s Executive
WEIZMANN FOREX LTD
03.2008 - 06.2009
Master of Accounting &Finance - Financial Management
Karnataka State Open University
Bachelor of Commerce - Accounts
Mahatma Gandhi Kashi Vidyapith
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