Navkirat Singh
New Delhi
Summary
PROFILE Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Executive
iEnergizer
Noida
11.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries via phone, email, and chat.
- Mentored junior team members and managed employee relationships.
Chat support
Lenskart
Delhi
01.2022 - Current
- Guided customers through purchasing process, helping clients feel more confident in making purchases by offering transparent details on products
- Employed ticketing system to efficiently and promptly respond to customers
- Understood and capture nature of all online interactions to enable accurate tracking of web chat activity
Out bound calling
Pine labs
Noida
11.2021 - 04.2022
- Addressed customer service enquires quickly and accurately
- Maximized customer satisfaction by resolving service issues promptly
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
Education
Bachelor of Commerce (B.Comm.) - Commerce
Delhi School of Open Learning
New Delhi09.2023
High School Diploma - Commerce
Dashmesh public school
New Delhi04.2020
Timeline
Executive
iEnergizer
11.2023 - Current
Chat support
Lenskart
01.2022 - Current
Out bound calling
Pine labs
11.2021 - 04.2022
Bachelor of Commerce (B.Comm.) - Commerce
Delhi School of Open Learning
High School Diploma - Commerce
Dashmesh public school
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