Music
NAVNEET KUMAR GUPTA
Travel Professional with 14+ Years of Experience in Trade Fairs , Holidays , Mice & Tour Escorting/
Ludhiana
Summary
Dynamic leader with a proven track record at SOTC TRAVEL LTD, adept in operations management and fostering team collaboration. Excelled in driving digital transformation, enhancing productivity by 30%, and spearheading diversity initiatives. Skilled in business development and cross-functional coordination, I consistently deliver on strategic goals and customer satisfaction.
Cluster management professional prepared to bring wealth of experience to role. Known for enhancing operational efficiency and driving team success. Strong focus on collaboration and achieving results, with flexibility to adapt to changing needs. Key skills include strategic planning and team leadership.
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Cluster Manager
SOTC TRAVEL LTD
CHANDIGARH
02.2023 - Current
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Monitored facility managers and staff performance through quarterly review assessments.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
- Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
- Earned recognition for leadership excellence by consistently exceeding performance targets and promoting a culture of continuous improvement within the cluster management team.
Holiday Consultant
Self-Employed
06.2020 - 02.2023
- Achieved high levels of customer satisfaction through consistent follow-ups during trips, ensuring all aspects were running smoothly and any issues were resolved promptly.
- Generated new leads through targeted marketing initiatives, driving growth in overall sales revenue.
- Maintained accurate records of all transactions, adhering to company guidelines for proper documentation and organization.
- Enhanced customer satisfaction by providing personalized holiday recommendations based on client preferences and interests.
U TOURIZMO PVT LTD
BUSINESS HEAD PUNJAB
12.2019 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Associate Vice President
Tibro Tours Pvt Ltd.
06.2018 - 12.2019
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
- Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Established key industry partnerships, solidifying the company''s position as a market leader in its field.
- Oversaw talent acquisition efforts, attracting top talent from diverse backgrounds and skill sets while maintaining a rigorous selection process for continued excellence within the organization.
- Championed diversity and inclusion efforts within the organization, successfully implementing policies and programs that promoted equal opportunities for all employees, regardless of background or identity.
- Boosted company reputation with the successful execution of high-profile projects.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Optimized team performance through effective leadership and staff development programs.
- Delivered consistent revenue growth by identifying new business opportunities and expanding client relationships.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs without compromising quality or service delivery standards.
- Spearheaded change management initiatives that ensured smooth transitions during organizational restructuring periods while minimizing disruptions to ongoing operations.
- Championed corporate social responsibility initiatives, resulting in increased community engagement and brand recognition.
- Increased customer satisfaction levels by developing targeted marketing campaigns and product offerings tailored to specific demographics.
- Achieved departmental goals by developing and implementing strategic initiatives.
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
Orbit Corporate & Leisure Travel (I) Pvt Ltd
Business Head : Punjab
06.2014 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Orbit Corporate & Leisure Travels (I) Pvt Ltd
Business Head : UP
01.2010 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
Education
MBA - Tourism And Travel Management
University Of Lucknow
Lucknow, India 04.2001 -
Bachelor of Science - Maths , Physics , Chemistry
Lucknow Christian PG Collage
Lucknow, India 04.2001 -
10+2 - Science
U P Board
Gola Gokarannath, India 04.2001 -
HIGH SCHOOL -
U P BOARD
Gola Gokarannath, India 04.2001 -
Skills
Operations management
Product launches
Corporate communications
Workforce planning
Cross-functional coordination
Problem-solving aptitude
Team leadership
Business development
Business analysis and reporting
MS office
Goal setting
Task delegation
Customer service
Business planning
Accomplishments
Head Two Branch Location of Company Kanpur ( UP) & Ludhiana ( Punjab ) to drive sales along with
Operation.
Experience of Entry level Sales to Head Branch.
Experience of Top Management reporting during tenure.
Lead a group of 45 Pax to HANNOVER , GERMANY for DOMOTEX 2011 Trade Fair. Lead a group of
65 Pax to Malaysia , Incentive Tours in 2013.
Lead a group of 35 Passenger to visit Phuket & BKK , Thailand
Lead a group of 45 Pax to ITMA Milan Exhibition from Garment / Textile Industries in 2015.
Close 2 Group of Indian Institute of Management , Lucknow for Australia
Lead a Group of 19 People to Australia covered Melbourne , Sydney , Gold Coast , Brisbane in 2016
Lead a group of LSMIA to Visit TMTS Taiwan along with Macau in 2016. Lead a
group of 30 PAX to EMO – Hannover 2017 from Ludhiana
Lead a Group of 28 PAX to Russia in 2018
Lead a Group of 20 PAX to Spain & France in 2019
Lead a group of 51 PAX to CISMA , Shanghai in 2019
Lead a group of 25 Pax to JIMTOFF , Japan in 2022
Best PerformanceAward 2023-24 forPunjab –Target achievement
FAM TriptoBali from SOTC on achievement of 100% Target 2023-24
Certification
Change Management Tips for Individuals
Interests
Playing & Watching Cricket
Watching Movies
Timeline
Change Management Tips for Individuals
03-2024
Cluster Manager
SOTC TRAVEL LTD
02.2023 - Current
Holiday Consultant
Self-Employed
06.2020 - 02.2023
U TOURIZMO PVT LTD
BUSINESS HEAD PUNJAB
12.2019 - 06.2020
Associate Vice President
Tibro Tours Pvt Ltd.
06.2018 - 12.2019
Orbit Corporate & Leisure Travel (I) Pvt Ltd
Business Head : Punjab
06.2014 - 03.2018
Orbit Corporate & Leisure Travels (I) Pvt Ltd
Business Head : UP
01.2010 - 06.2014
MBA - Tourism And Travel Management
University Of Lucknow
04.2001 -
Bachelor of Science - Maths , Physics , Chemistry
Lucknow Christian PG Collage
04.2001 -
10+2 - Science
U P Board
04.2001 -
HIGH SCHOOL -
U P BOARD
04.2001 -
Similar Profiles
Vaibhav VashisthVaibhav Vashisth
Deputy Manager at SOTC TRAVEL LTDDeputy Manager at SOTC TRAVEL LTD
Shradha KulkarniShradha Kulkarni
General Manager at SOTC Travel LtdGeneral Manager at SOTC Travel Ltd
Reema ChauhanReema Chauhan
Implementation Manager at SOTC Travel Ltd.Implementation Manager at SOTC Travel Ltd.