Nazima Parveen H
Chennai
Summary
Dynamic professional with experience at HDB Financial Services, excelling in operations and process management. Proven track record in process improvements and effective communication, enhancing productivity and customer satisfaction. Skilled in Excel and a quick learner, I thrive in team environments, driving results and fostering collaboration for continuous improvement.
Overview
9
9
years of professional experience
Work History
Junior Office
HDB Financial Services
08.2017 - Current
- Working for HDFC bank back-end process (Credit Cards Operation)
- Responsible for handling customer’s complaint letters and mails
- Responsible for translating hand-written letters from Hindi to English language
- Indexing the queries and raising the referrals to appropriate departments
- Resolving the customers queries and requirements
- Updating the KYC
- MIS
- Process Improvements
- Contributed new ideas to ensure that there is more scope of improvement in the process thereby giving benefits to the customers in terms of saving productivity.
- Facilitation of necessary trainings to team members to get trained on the process
- Developed the training manuals for better understanding of process.
- Adhering to the agreed timelines for resolution of process queries and doing necessary follow-ups to ensure the customers issues are being resolved.
- Well maintained various MIS reports.
Process Associate
AGS Healthcare
Vellore
05.2016 - 12.2016
- Payment Posting between providers and patients
- Handled mail activities
Education
BCA -
MMES Womens Arts & Science College
Vellore01.2016
Higher Secondary -
SVJM Hr Sec School
Virinchipuram03.2013
Skills
- Operations
- Process Management
- MIS
- Analysis
- Process Improvements
- Excel
- Communication
- Team Player
- Inter-personal Skills
- Determination
- Quick Learner
- Adaptability
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge and belief.
Languages
- Urdu
- Hindi
- Tamil
- English
Personal Information
- Age: 26
- Husband's Name: Firose Nazeer
- Date of Birth: 11/27/95
- Nationality: Indian
- Marital Status: Married
Timeline
Junior Office
HDB Financial Services
08.2017 - Current
Process Associate
AGS Healthcare
05.2016 - 12.2016
BCA -
MMES Womens Arts & Science College
Higher Secondary -
SVJM Hr Sec School
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