N. D. Subhashini
Chennai
Summary
Seeking a dynamic and challenging career with a reputable organization, my goal is to align personal objectives with company objectives for mutual growth. With extensive subject matter expertise, I am ready to drive impactful outcomes. My track record demonstrates a proven ability to deliver results through collaborative teamwork and adaptability. Proficient in research, analysis, and effective communication, I am recognized for reliability and unwavering commitment to achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Subject Matter Expert
Citicorp Services Pvt Ltd
12.2015 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Experience in Chargeback, Re-presentments, Pre-arbitration and Arbitration.
- Perform thorough analysis of daily workflow and contribute to the workflow on the chargeback team to ensure that individual and department SLAs are met.
- Evaluated processes to identify opportunities for automation and improved efficiency.
- Helped in engaging managerial assistance on issues of large volume or that are highly complex.
- Solve problems independently with little supervision but within departmental guidelines.
- Led, manage & monitor the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets.
- Cultivated strong professional network to gain insights into emerging industry trends.
- Boosted team morale and productivity through effective leadership and clear communication.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Customer service associate
GE Capital
02.2013 - 02.2015
- Served to resolve queries related to SBI credit cards, handled statement related queries, complaints and escalations
- Been a process trainer for six months for 6 batches of about 20 members each
- Retaining existing customers, Cross Selling and maintaining good relationship with customers
- Handling long pending cases and escalations of team
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Back Office Associate
Aparajitha Dynamic Synergies
07.2012 - 12.2012
- Completed work schedules, managed calendars and arranged appointments
- Computed, recorded and proofread data or reports
- Maintained business records by updating customer information
- Completed and mailed contracts, invoices or checks
Education
Bachelor of Commerce -
SDNB Vaishnava college
06.2012
Skills
- Problem-Solving
- Analytical Thinking
- Work Planning and Prioritization
- Leading Team Meetings
- People Management
- Flexible Schedule
- Coaching and Mentoring
- Evaluating Employee Work
Accomplishments
- Communicating with on-shore client on behalf of the team.
- Trained new joiners in backend disputes and security operations.
- Virtually trained new joiners and did real time quality checking.
- Supervised team of 10 11staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved in reducing the operational loss through effective QC.
Languages
English
Tamil
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Subject Matter Expert
Citicorp Services Pvt Ltd
12.2015 - Current
Customer service associate
GE Capital
02.2013 - 02.2015
Back Office Associate
Aparajitha Dynamic Synergies
07.2012 - 12.2012
Bachelor of Commerce -
SDNB Vaishnava college
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