NEELU KASHYAP
Gurugram
Summary
Results-driven Order to Cash (O2C) / Accounts Receivable professional with over 10 years in receivables management, credit control, and collections. Expertise in end-to-end O2C operations and ERP systems, facilitating cross-functional coordination and timely MIS reporting. Delivered improved collection performance, effective dispute resolution, and enhanced reconciliation accuracy to support informed business decisions.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Accounts Receivable / Team Leader
Delhivery India Limited
Gurugram
08.2024 - Current
- Manage a portfolio of high-value corporate accounts across India, including Havells, Dabur, Akzo Nobel, and other key clients.
- Monitored customer accounts, identified payment delays, and proactively followed up to enhance collection efficiency and meet monthly collection targets.
- Oversee billing accuracy, timely invoice submission, payment advice follow-up, and complete payment application.
- Performed bank, ledger, and account reconciliations; investigated variances, payment discrepancies, short payments, and billing disputes to ensure accurate financial reporting.
- Maintain monthly MIS, forecasts, provisions, dispute trackers, and other month-end / month-start reporting files.
- Coordinated with sales, operations, and finance teams to resolve customer issues impacting timely payments.
- Issue credit notes under the appropriate heads / reasons and improve reconciliation accuracy and reporting turnaround through process optimization.
Order to Cash – Team Head
Care Heal Humanity Institute
Delhi
02.2023 - 08.2024
- Managed the complete O2C cycle, from order processing and booking through invoice generation, payment collection, and reconciliation.
- Ensured accurate billing and timely processing of invoices and credit notes; collaborated with branches on delayed payments and disputes.
- Monitored customer credit limits and payment trends to mitigate credit risk and facilitate timely collections.
- Coordinated completion of service item and material set-ups, collaborating with Sales, Service, and Billing teams to resolve operational issues.
- Led the Master Data team in completing customer set-ups in coordination with Legal, Customer Financial Services, Business Development, and the offshore Global Master Data team.
Accounts Receivable / Team Leader
GGA India Private Limited
Gurugram
08.2021 - 08.2022
- Produced and distributed over 2,000 monthly invoices, managing accounts receivable for customer accounts and facilitating monthly collections exceeding ?20 million.
- Maintained accurate payment records, tracked cheque presentations and bounced payments, and managed credit notes.
- Coordinated resolution of ongoing issues with Sales, Service, and Billing teams, collaborating on P.O. and PMS reports.
- Managed third-party payroll processing for Smiths Detection, ensuring timely and accurate payments. for Smiths Detection (Security & Investigations), London, England
- Prepared month-end MIS, monthly forecasts, next-month forecast files, and executive presentation dashboards.
- Coordinated training and meetings, including room reservations, agendas, training materials, and calendar maintenance.
Accounts Receivable Specialist
Geotrackers Mobile Resource Management (P) Ltd
South Delhi
12.2017 - 07.2020
- Reconciled daily AR ledgers, verified postings, and resolved posting conflicts and payment application issues; mailed and emailed account statements.
- Negotiated payment agreements and plans to resolve collection conflicts, fostering positive relationships with clients.
- Collaborated with Operations and Sales to enhance receivables and collections, contributing to overall savings and profit margins.
- Reported directly to the CEO and Accounting Controller on aged receivables and past-due accounts; approved relevant new orders.
- Developed and implemented quality assurance program, conducting on-site evaluations and managing internal and external audits and customer information requests.
Education
Bachelor of Arts (B.A.) -
CSJM University
Skills
- Order to cash management
- Accounts receivable
- Invoice processing
- Credit control
- Ledger reconciliation
- Financial operations management
- ERP systems management
- Reporting Microsoft Excel, VLOOKUP, Pivot Tables, MIS Reporting, Forecasting
- Advanced Excel skills
- Customer data management
- Dispute resolution
- Process optimisation
- Continuous Improvement
- Crisis Management
- Client relationship management
- Client Engagement
- Leadership development
- Team leadership and motivation
- Team Collaboration
- Problem-solving
- Client Engagement
- Leadership
- Team Collaboration
- Team leadership and motivation
PERSONAL DETAILS
Languages: Hindi, English
Certification
.Accounting fundamentals certification by CFI
.Fundamentals of Taxation certification by Great Learning.
Advance Excel Certificate from Data Champp
PERSONAL DETAILS
Practicing yoga and mindfulness, dancing, badminton, and listening to spiritual and personal development lectures.
Extra Curriculum
- Participated in financial awareness and accounting-related activities to an NGO
- Participated in Excel, data analysis, and financial reporting exercises for a know advocate.
- Participated in group discussions and presentations to improve communication skills.
- Contributed to the planning and execution of Diwali events, including developing game strategies and coordinating recreational activities.
Learning Going on From Data Champp and B10 X
- Power BI: Dashboard Creation, Data Visualization & Executive Reporting.
- · · Learning AI tools and applications: ChatGPT, Generative AI, AI-assisted data analysis, report generation, presentation creation, business process automation, and prompt engineering.
Timeline
Accounts Receivable / Team Leader
Delhivery India Limited
08.2024 - Current
Order to Cash – Team Head
Care Heal Humanity Institute
02.2023 - 08.2024
Accounts Receivable / Team Leader
GGA India Private Limited
08.2021 - 08.2022
Accounts Receivable Specialist
Geotrackers Mobile Resource Management (P) Ltd
12.2017 - 07.2020
Bachelor of Arts (B.A.) -
CSJM University