Neeraj Chauhan

• Leading end-to-end operations across multiple verticals, including Customer Success, Implementation, and Training for schools pan-India.
• Overseeing a national portfolio of 5,500+ schools and managing operational workflows impacting 4.5 million+ users.
• Driving cross-functional alignment between Product, Sales, and Support to streamline processes, reduce friction, and ensure timely execution.
• Spearheaded the operational rollout of new product modules across all zones, ensuring a 90%+ implementation success rate.
• Developed and enforced SOPs, reporting systems, and performance metrics to standardize operations across regions.
• Managed a distributed team of regional leads and specialists to maintain quality, compliance, and customer satisfaction.
• Implemented data-driven decision-making frameworks using tools like Excel, Google Sheets, and internal dashboards.

Assistant Manager North: 1-April-2023 to 31-March-2025.

• Led the School Success Manager (North SSM) and Subject Matter Expert (North SME) teams, overseeing a portfolio of over 4,000 schools and more than 2.2 million active users, achieving a 13% month-over-month growth in user engagement.
• Drove upsell and cross-sell strategies through the account and success teams, leading to the implementation of the LPS program in 25% of existing school accounts, significantly increasing product footprint and revenue per customer.
• Closed and expanded high-value accounts by designing and executing a scalable Customer Success program, resulting in a 70% increase in retention and a 30% boost in customer referrals.
• Implemented and championed the Uolo SaaS modular ERP across school networks, enhancing infrastructure integration and achieving 80%+ product adoption, significantly improving customer lifetime value (LTV).
• Owned and managed the full customer lifecycle: product pitching, demo configuration, follow-ups, deal closures, onboarding, training, and post-sales engagement—driving digital transformation across partner schools.
• Oversaw daily operations to ensure efficiency and compliance with company standards.

Team Leader North: 1-April-2021 to 31-March-2023.

• Led North SSM and Training Teams, managing a portfolio of 1,000+ schools.
• Implemented the 'SPEAK' program across key regions, and enabled 27% school conversions through consultative selling.
• Oversaw pilot projects, team performance, and customer engagement initiatives.
• Drove adoption, retention, and upselling through training, support, and cross-functional coordination.

Customer Sucuss Manager: 11-Aug-2020 to 31-March-2021.

• Managed a portfolio of 400 schools, ensuring consistent engagement, and high customer satisfaction.
• Revived 20% of previously inactive or lost schools by identifying and addressing the root causes of churn.
• Built and nurtured strong relationships with key school stakeholders through regular check-ins and tailored support.
• Delivered training sessions, product walkthroughs, and hands-on guidance to boost product adoption and user retention.
• Collaborated cross-functionally with sales, product, and support teams to resolve client issues and deliver value.
• Monitored customer health scores and implemented proactive strategies to mitigate risks and prevent churn.
• Improved retention rates and contributed to increased contract renewals and upselling opportunities.

• Managed key accounts to drive revenue growth and deliver excellence in customer experience.
• Oversaw day-to-day operations, including vendor management and onboarding of brokers, ensuring smooth collaboration and compliance.
• Effectively identified and understood customer needs, providing tailored solutions, and strategic recommendations.
• Coordinated with vendors to fulfill client requirements efficiently and on time.
• Supervised the Service Operations Team, overseeing payment reconciliation, invoicing, and issue resolution.
• Handled inventory management and property listings, maintaining accurate records, and ensuring efficient asset tracking.

Executive: August 2017 to March 2019.

• Lead Generation: Understand the requirement of the prospect on the call and scheduled physical meetings with potential customers and turn them into wins.

• Managing supply network & Vendor Onboarding and Business Digitalization.
• Targeted New Markets and turned lead into customers through proactive sales and negotiation techniques.
• Build and Manage productive, professional relationships with clients using telephonic and/or video conversations.
• Ensure products/services in client's e-catalog are accurately defined. Tell them about the latest offer and discounts.

• Handled cold calling & SIP sales/renewal for Reliance mutual fund.
• Taking care of EKYC through Video call.
• Research & review the new SIP's & provide guidance & details to the customers.