NEERAJ JOSHI
New Delhi
Summary
Accomplished professional with a solid background in account management and client retention at Nimbuspost Private Limited. Demonstrated ability to utilize data analysis and strategic planning for revenue enhancement. Expertise in SQL and communication fosters strong client relationships and improves customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager- Key Accounts
Nimbuspost Private Limited
04.2024 - Current
- Managing and nurturing relationships with key clients to ensure high levels of satisfaction and retention.
- Serving as the primary point of contact for key accounts, promptly addressing inquiries and concerns.
- Developing and implementing strategic account plans to exceed revenue targets and growth objectives.
- Collaborating with internal teams to ensure seamless delivery of products or services to key clients.
- Conducting regular business reviews with key accounts to assess performance and identify opportunities.
- Analyzing market trends and competitor activity to identify growth opportunities within key accounts.
- Negotiating contracts and agreements with key clients to maximize profitability.
- Providing insights and recommendations to senior management based on client feedback and market analysis.
Assistant Manager
Safexpress Private Limited
Gurgaon
08.2023 - 04.2024
- Developing and executing comprehensive project plans, ensuring timely delivery and adherence to budget.
- Cultivating and maintaining positive relationships with key stakeholders, acting as a liaison between teams.
- Providing strategic guidance to align projects with organizational goals and contributing to strategic initiatives.
- Devising and implementing strategies to enhance customer retention, monitoring satisfaction levels.
- Analyzing account performance data and market trends, offering data-driven insights for decision-making.
- Facilitating collaboration and communication among teams, ensuring cross-functional alignment.
- Mentoring junior team members, fostering their professional development and contributing to a positive team culture.
- Preparing regular reports summarizing account performance, project status, and market trends.
- Identifying opportunities for process improvement and implementing changes to enhance efficiency.
- Effectively communicating project updates, challenges, and successes to internal and external stakeholders.
Senior Enterprise Account Manager
Shiprocket
Gurgaon
08.2021 - 08.2023
- Oversaw partners to ensure seamless operations, maintaining 100% SLA compliance.
- Managed PAN India account activities, analyzed end-to-end data, and offered operational insights.
- Implemented cross-selling and upselling strategies for client success and business growth.
- Collaborated with internal teams to enhance operational processes and optimize client experiences.
- Maintained strong relationships with partners and clients to identify new opportunities.
- Monitored key performance indicators (KPIs) for assessing and improving operational effectiveness.
- Provided regular updates to stakeholders on account activities, performance, and strategic recommendations.
Channel Management Officer
DTDC Courier & Cargo Limited
Gurgaon
01.2021 - 08.2021
- Led sales initiatives to drive revenue and expand the network.
- Resolved partner issues and collaborated with multiple teams to improve efficiency.
- Successfully boosted market share and enhanced profitability.
- Implemented cross-selling strategies, managed key accounts, and ensured client success through effective servicing and relationship management.
Key Account Manager
Oyo Hotels and Home Private Limited
Gurgaon
08.2019 - 09.2020
- Serviced, managed, and retained corporate accounts, focusing on customer satisfaction and retention.
- Oversaw the sales funnel, driving B2B revenue and executing growth initiatives.
- Achieved an annual sales target of 75 lac+, contributing to increased market share and profitability.
- Implemented cross-selling and upselling strategies while effectively managing customer relationships.
Senior Account Manager
Holiday Triangle Travel Private Limited
Gurgaon
06.2017 - 07.2019
- Led sales initiatives in Turkey, aligning agents to boost growth and providing a one-stop service for B2C and B2B leads.
- Enhanced market share and ensured profitability through effective customer satisfaction strategies.
- Functioned as a Customer Success Manager, focusing on cross-selling, up-selling, and maintaining strong customer relationships.
Education
Master Degree - Business Administration (Marketing)
Bharati Vidyapeeth Institute Of Management and Entrepreneurship Development
07.2017
Bachelor Degree - Business Administration (Marketing)
Galgotias Univeristy
08.2015
Skills
- Strategic Planning
- Market Research
- Data Analysis for Decision-making
- Business Planning
- Microsoft Word
- Excel
- PowerPoint
- Tableau
- KNIME
- Account management
- Client Relationship Building
- Negotiation Skills
- Team Management
Certification
- Introduction To Digital Marketing, Great Learning, Pursuing
- Supply Chain Management, Great Learning, Pursuing
- Logistics Management, Great Learning, Pursuing
- ChatGPT For Excel, Great Learning, Pursuing
Relationship Status
Single
Languages
- English, Professional working proficiency
- Hindi, Professional working proficiency
Disclaimer
The above mentioned details are true to the best of my knowledge and given a chance, I shall discharge my duties to the entire satisfaction of my superiors. Hope that credentials satisfy your requirement & looking forward for further contacts.
Job Search Preferences
Employed, Open to Work, Manager- Key Accounts, Full Time, Delhi NCR, Pan India, 10 Lakh +, 30 days
Personal Information
- Blood Group: AB
- Gender: Male
References
References available upon request.
Timeline
Assistant Manager- Key Accounts
Nimbuspost Private Limited
04.2024 - Current
Assistant Manager
Safexpress Private Limited
08.2023 - 04.2024
Senior Enterprise Account Manager
Shiprocket
08.2021 - 08.2023
Channel Management Officer
DTDC Courier & Cargo Limited
01.2021 - 08.2021
Key Account Manager
Oyo Hotels and Home Private Limited
08.2019 - 09.2020
Senior Account Manager
Holiday Triangle Travel Private Limited
06.2017 - 07.2019
Master Degree - Business Administration (Marketing)
Bharati Vidyapeeth Institute Of Management and Entrepreneurship Development
Bachelor Degree - Business Administration (Marketing)
Galgotias Univeristy
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