Neeraj Kumar
Chandigarh,CH
Summary
Experienced Senior Quality Analyst with expertise in manual, functional, UI, and API testing, including proficiency in Salesforce Service Cloud and Postman. Skilled in test case creation, execution, defect tracking, and collaborating with cross-functional teams to ensure high-quality software delivery. Adept at interacting with clients, gathering requirements, and providing timely updates. Strong knowledge of agile methodologies and testing tools like Jira and Buganizer
Overview
10
10
years of professional experience
Work History
Senior Quality Analyst
Grazitti Interactive
08.2022 - Current
- Senior Quality Analyst with expertise in manual, functional, UI, security, and API testing.
- Proficient in Salesforce Service Cloud testing on Email-To-Case-Advance and Google-Fitbit projects.
- Skilled in test planning, execution, defect tracking, and QA sign-offs.
- Active in scrum meetings, client interactions, and developer collaboration.
Senior Quality Analyst
HCL Technologies
05.2021 - 11.2021
- Worked on the Ascension Healthcare project at HCL Technologies.
- Specialized in functional testing, UI testing, and API testing.
- Created test cases, executed them, and tracked defects for resolution.
- Collaborated with developers and interacted with clients to ensure seamless delivery.
Quality Analyst
EClerx Services
05.2018 - 11.2020
- Worked as a manual tester for Charter Communication at eClerx Services Limited.
- Prepared and executed test cases, and created detailed test plans.
- Participated in sprint planning and attended daily scrum meetings.
- Interacted with clients to understand requirements and provide updates.
System Administrator
EClerx Services
04.2015 - 05.2018
- Responsible for managing and maintaining IT infrastructure, including servers, networks, and systems.
- Managed IT infrastructure and resolved system issues.
- Provided technical support and ensured system reliability.
Education
Bachelor of Technology - Information Technology
SRM Global
Ambala, India08-2011
Skills
- Web application testing
- Postman (API Testing)
- Salesforce Service Cloud Testing
- Agile and Scrum Methodologies
- JIRA, Trello, Buganizer
Appreciations
- Analyst of the Quarter – April 2019
- Star Performer of the Month – April 2023, July 2024
- Appreciation from Rubrik for the successful deployment of Email-To-Case-Advance – March 2023
- Appreciation from Google for successfully completing the Supernova launch – June 2024
Recognitions
- Analyst of the Quarter – April 2019
- Star Performer of the Month – April 2023, July 2024
- Appreciation from Rubrik for the successful deployment of Email-To-Case-Advance – March 2023
- Appreciation from Google for successfully completing the Supernova launch – June 2024
Timeline
Senior Quality Analyst
Grazitti Interactive
08.2022 - Current
Senior Quality Analyst
HCL Technologies
05.2021 - 11.2021
Quality Analyst
EClerx Services
05.2018 - 11.2020
System Administrator
EClerx Services
04.2015 - 05.2018
Bachelor of Technology - Information Technology
SRM Global
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